POS, payments, tables, kitchen, express kiosk, mobile waiter and receipts
Vendion's POS is a complete point-of-sale solution built for restaurants. Everything happens in real-time and is connected to bookings, CRM, kitchen and accounting – in the same system.
The menu is displayed as a grid with all your products. Choose between image+text, text-only or list view and navigate with categories and favorites.
Many products have variants (sizes) and modifiers (extras). Learn how they work in the POS.
The cart is displayed as a panel on the right side of the POS with items, quantities, notes and kitchen status.
Below the cart you'll find quick buttons for common actions like discount, split, park, send to kitchen and pay.
The table overview shows all tables with real-time status. Choose between grid and graphical floor plan with color-coded tables.
Send to kitchen dispatches items to the kitchen (KDS or ticket printer). Items route via ticket destinations and can auto-dispatch on payment.
Take payment in Vendion's POS with cash, card, Swish, gift cards, loyalty points or invoice. Multi-currency, tips and split payment in one flow.
A pre-bill is a preliminary bill showing the order and total – but it is not a receipt.
Split the bill between multiple guests with even split, item-based split or fractional split. Each sub-bill is paid separately and can combine card, cash, gift card and loyalty points.
Park a tab to return to it later. Perfect for bar tabs, phone orders or orders that need to wait.
Add a discount to an item or the entire order. Preset discounts are open to all staff; open discounts require a manager PIN.
Two levels of notes: order comment (on the whole tab) and item comment (per line). Notes flow through to the kitchen, the ticket and the receipt – perfect for allergies, VIP guests and special requests.
Move an active tab to a new table, rename the tab or merge two tabs. All moves are logged in the audit trail with staff, time and source/target – perfect when guests change tables or parties grow.
Void unpaid orders with a reason code and manager PIN. Paid orders require a return instead. All voids are logged in journal memory, appear in the Z report and are auditable by the Swedish Tax Authority.
Refund a paid order by creating a return order with a negative amount, linked to the original receipt.
View all orders for the day or another date. Filter by workstation and status, view details, resume or create returns.
Manage cash in the POS with float, deposits and withdrawals. Understand how different payment methods (cash, card, gift card, points) affect the balance.
Send the receipt via SMS instead of printing. The POS creates or links the customer automatically via phone number and builds your database over time.
Vendion complies with Swedish cash register law (SKVFS 2014:9) with a fiscal control box integration that secures each receipt with a unique control code.
Each printed receipt contains restaurant information, items, payment, VAT summary and fiscal control codes.
The POS shows rich guest info when a booking or customer is linked to the order, including VIP status, allergens and the loyalty panel with points and rewards.
POS Copilot is an AI assistant with 22 tools that helps staff directly in the POS with orders, menu, tables, bookings and more.
Customize POS behavior, quick buttons, hardware, appearance and manager PIN permissions for capability-gated actions.
KDS (Kitchen Display System) is a kitchen screen showing all orders in real-time with three columns: Ordered, Cooking and Ready.
Move orders through the kitchen workflow: Ordered → Cooking → Ready to serve. With routing and grouping of identical items.
Express is a self-service solution (McDonald's-style) where guests order and pay themselves via a touch screen.
What it looks like for the guest at the Express kiosk. Ordering, allergen filters, review, payment and timeout handling.
Configure Vendion's self-service kiosk per workstation: theme, timeout, allergens, images, language, order type, upselling and troubleshooting. All settings saved per kiosk.
Mobile Waiter is a mobile-optimized view for servers taking orders at the table on a tablet or phone. Floor plan, real-time status, guest linking and direct firing to the kitchen – built for staff-on-the-floor.
Take the guest's order directly at the table with search, categories, notes and sending to kitchen.
Manage tables directly in the floor plan with color-coded status, move tabs, mark arrivals and register walk-ins.
Guests order via QR code and AI chat on their phone. Supports gift card redemption, loyalty points and stamp card rewards at checkout.
Vendion handles Swedish VAT automatically: 12% on food and non-alcoholic drinks, 25% on alcohol, 6% for cultural events. Prices include VAT and are calculated per item. The receipt, Z report and SIE export show the breakdown per rate.
The Z report is the mandatory end-of-day register reconciliation: signed by the control box, locks sales in stone and creates an accounting voucher. Vendion handles X/Z distinction, a 60-second grace period for in-flight orders, and blocks invalid closes.
Vendion exports two different files: SIE Type 4 for bookkeeping (to Fortnox, Visma, Bokio, Björn Lundén) and XML journal for Swedish Tax Authority audits. SIE is run monthly to the accountant, XML on audit request.
Configure receipt and kitchen printers with ticket destinations and network connection for Epson TM-m30III.
Each register is a workstation in the system with its own fiscal registration, printer, session control and billing.
Menu management in Vendion is organized in three levels: categories, items and modifiers. Here's an overview of how to build your menu.
Categories organize your menu in the POS. Create main categories and subcategories, color-code them and sort with drag-and-drop.
Step-by-step: create items with name, price, VAT, emoji, image, ticket destination, allergens and more.
Create size variants with different prices directly on a menu item – for example Small, Medium and Large.
Create modifier groups like "Choose sauce" or "Extras" with min/max selections, price adjustments and default choices. Link to one or more items.
Mark allergens per menu item. The information is shown in the POS, guest ordering and booking details.
Mark items as out of stock with the 86 feature. The item is dimmed in the POS and hidden from guest ordering.
Create tables with number, name, seat count and section. Edit, delete and generate QR codes per table.
Create sections like Dining Room, Patio and Bar to organize your tables and filter in the POS.
Enable the graphical floor plan and place tables visually with drag-and-drop. Round and rectangular tables, resizing and fullscreen mode.
Generate QR codes per table that direct guests to the ordering page. Print individual or all at once.
Manage all devices: registers (POS), kitchen screens (KDS), express kiosks and printers. Each device has a name and type.
Create POS workstations with name, printer and register designation. Pricing: 1,490 SEK for register 1, 990 SEK for register 2+.
Create KDS workstations and link to ticket destinations. How orders are displayed in the kitchen.
Create express workstations with theme, timeout, allergen display, language, order type and upselling.
Add printers (Epson TM-m30III), enter MAC address/SDP ID, link to workstation and do a test print.
Create ticket destinations like Kitchen, Bar and Dessert. Choose type (KDS or printer), link to device and assign menu items.
Cash & Finance has three tabs: cash management (float, deposits, withdrawals), Z-reports and billing.
Set daily cash float, register deposits and withdrawals with notes and see running cash balance – all from admin.
The X-report gives a snapshot of the register status without resetting. Difference vs Z-report and how to create one.
Create Z-report for day-end close. What's logged, immutable fiscal journal and Z-report history.
See active devices, module costs and total MRR. Overview of what your restaurant pays per month.
Change restaurant name, organization number, address and slug for booking and ordering links.
Upload logo, choose primary color, font and theme. Preview for Express, Booking and QR ordering.
Invite team members, manage roles (Boss/Staff), pause accounts and understand the difference between "users" and "employees".
Create preset discounts that all staff can use, or open discounts that require a manager PIN. Percentage, fixed amount, campaign code and enable/disable.
Add payment methods like Cash, Card, Swish, Invoice and Gift Card. Show or hide in the POS.
AI Boss is Vendion's chat-based AI assistant for restaurant owners. With 48 tools it handles menu, CRM, bookings, reports, staff, tasks and automations – directly in the admin view.
Create and manage tasks and reminders in Vendion – manually in admin or via AI Boss. Support for one-time and recurring tasks with time settings.
Enter purchase prices per menu item to get automatic margin calculation, food cost and menu engineering in Analytics.
Certain POS actions require a manager to approve with their PIN – discounts, voids, opening the drawer. Here's how the system works.
Accept payment in EUR, USD, NOK or GBP right at the register. Rates are fetched automatically from the ECB, and you can override with a manual rate that's logged with an audit note.
Vendion registers tips automatically on card payments – any amount the guest pays over the tab is treated as a tip and tracked per transaction.
Two ways to split the tab: evenly across x people, or item by item where each guest pays for what they ate. Here's how both work.
Your fiscal box must be reachable for you to take payment. Here's how the health check works, how to resolve an outage and how to recover without data loss.
Complete guide to setting up an Express kiosk: hardware, configuration, guest flow from attract screen to receipt, and common pitfalls.
Vendion has three AI agents: Boss for owners, Copilot for servers, and Guest AI for diners. How they work together – and why three instead of one.
A quick start for anyone new to AI Boss. How to open the chat, what kinds of questions you can ask, and how to get the most out of it.
Small tweaks to how you phrase questions yield dramatically better AI answers. Here are 25 example questions that work well – and common pitfalls.
Complete catalog of what Vendion's three AI agents can do. AI Boss has 95+ tools, POS Copilot 22+, and Guest AI 11–13. See exactly what each one handles.
Variable VAT lets Vendion calculate VAT automatically based on whether the guest dines in or takes the food away. Follow the checklist before enabling the feature.
The order format controls which VAT applies to the order. Vendion has four formats: Dine In, Table, Takeaway and Delivery – each tab in the POS is clearly labeled with its format.
VAT category is set at the product group level in Vendion – all products in the group inherit automatically. Choose from five categories: food, alcohol, other 25%, other 6% or VAT-exempt.
In edge cases, a single product needs a different VAT category than the rest of the product group. Here's how to set an override – and when you should use it.
The guest changes their mind from dine-in to takeaway. Here's how to switch order format on an active order – with automatic VAT recalculation and full traceability.
In rare edge cases, a single line on an order needs a different VAT category than the product normally has. Here's how per-line override works in the POS – with mandatory reason and permission gate.
Ticket templates let you decide exactly how every kitchen ticket looks. Same restaurant, different stations, different preferences — now without support calls.
Step-by-step: create a new ticket template, name it, customize the left panel and watch the preview update in real-time. Done in 5 minutes.
Walkthrough of every field you can toggle, disable or resize in ticket templates. Header, items and footer — with concrete tips.
After creating a ticket template you need to link it to one or more destinations to actually start using it. Step-by-step guide.
Automatic special tickets that notify the kitchen about changes: correction on modification, transfer on table change, void on cancellation. With clear banner.
From hard-to-read system IDs to clear daily counters like "#047". How Vendion's daily order numbers work — reset on each Z-report.
