Change Order Format Mid-Order

If an unpaid order changes from dine-in to takeaway or the reverse, an authorised user can change its order format in the POS.

Change format

1. Open the correct tab.
2. Press the button at the far right of the tab row. The tab menu opens.
3. Choose Orderformat (Order format). The row shows the current format, such as Äta här (Dine in) or Bordsbeställning (Table order).
4. Select the new format in Ändra orderformat (Change order format).
5. Read the VAT information and click Bekräfta (Confirm).
6. PIN approval may be needed if you lack permission.
7. Wait for confirmation and check the tab.

Table is not offered on a tab without a table; use the table flow to open or move a tab onto a table.

What changes?

The format is saved and VAT rates are recalculated for affected lines. Lines with a manual VAT category are preserved. Menu prices include VAT, so switching between 12% and 6% does not itself lower or raise the guest's price.

The price can change, however, if the item has its own Ta med (takeaway) price. For Ta med and Utkörning (delivery) the takeaway price is used, for Äta här (dine in) and Bordsbeställning (table order) the regular price – in both directions. If the item has no takeaway price, the price stays the same. Lines whose price was changed manually keep their price. The message after the switch tells you how many lines were recalculated.

The dialog shows format choices and general VAT information. It does not show a detailed price comparison per line before confirmation. Review the tab afterwards.

Common situations

• Guest changes plans before the meal: choose the format matching the actual sale and tell the kitchen about changed packaging or service.
• Guest has already eaten on site: do not change the entire tab to takeaway merely because leftovers are taken home.
• An additional dessert is to go: record the separate purchase on a takeaway tab when the other food is eaten on site.
• Tab already paid: do not alter historical sales through the format selector. Ask the person responsible to handle any correction using the original receipt.

Permission and follow-up

Configure permission under Admin → Användare → Behörighetsgrupper (Users → Permission groups). Decide who may change order format according to your routine.

After an error, check the tab status before retrying. A format change does not itself send a new packaging instruction to the kitchen, so notify the relevant station.

Read order formats in the POS.