Order Formats in the POS – Dine In, Table, Takeaway, Delivery

The order format answers the question "where and how will the guest consume this?". It's decisive for which VAT applies – especially after April 1, 2026, when Swedish food can be either 12% (served) or 6% (takeaway/delivery). Vendion has four order formats that cover every restaurant situation.

The four order formats

Alcohol is always 25% regardless of order format – that's baked into the law and Vendion never deviates from it.

Every tab in the POS has an order format

When you open a new tab in the POS, it has an order format from the start. It appears as a clear badge at the top of the bill view, e.g. "Äta här" or "Avhämtning". The badge color helps staff instantly see what applies – no doubt about which VAT is being calculated.

The order format is set automatically based on where in the POS you are:

Staff usually don't need to take any active step – the correct format is set automatically when they enter the right POS tab. When you select bar, the order lands on "Äta här". When you click table 7, it becomes "Bord". When you start a takeaway tab, it becomes "Avhämtning".

How the order format affects VAT

For food and non-alcoholic drinks, VAT switches:

• Äta här + Bord → 12%
• Avhämtning + Leverans → 6%

For alcohol, it's always 25%, regardless of order format.

For other goods (shop items, t-shirts, cookbooks), VAT is controlled by the item's own category, not by the order format.

More on how the matrix works in the article VAT and order format – how Vendion calculates VAT under the accounting module.

Online ordering: the guest chooses

On the guest ordering page (/order/:slug), the guest chooses how the order will be consumed. The restaurant configures which options are available under /admin/allmant:

• Allow takeaway (on/off)
• Allow delivery (on/off)
• Allow dine-in (if table number is known)

The guest only sees the options the restaurant has chosen to offer. When the guest picks "Avhämtning", the order format is set directly on the order, and VAT is calculated correctly automatically.

The express kiosk

The self-service kiosk (/staff/express) has a special mode determined by a setting:

• Ask the guest – the kiosk starts with a question: "Dine in or take away?"
• Always dine in – all orders are set automatically to "Äta här"
• Always takeaway – all orders are set automatically to "Avhämtning"

The mode is set under /admin/allmant → POS settings → Express. Pick what fits your kiosk – if you run a lunch restaurant where most customers take food with them, "Always takeaway" is smoother; if you have fast food with both served meals and drive-through, "Ask the guest" is best.

Badge appearance in the POS

At the top of the bill view in the POS sits a clear badge showing the current order format. Staff see it the whole time during order building. If staff need to change the format, it's done via a click on the badge – see the article Change order format mid-order.

Examples of how the badge looks depending on mode:

• Äta här – neutral gray/white badge
• Bord 7 – includes the table number so staff don't mix it up
• Avhämtning – clear color contrast so it's not confused with dine-in
• Leverans – same contrast as takeaway, with a small delivery icon

Common scenarios

"The guest sits at the bar and wants to take the leftovers home" Keep "Äta här" for the original order (12% – it's a restaurant service when the guest consumes on-premises). If the guest later orders an extra item to take with them – start a new tab with "Avhämtning" for that line.

"Guest comes in to pick up an online order" The order arrived with "Avhämtning" directly from the guest's online choice. Staff don't need to touch the order format – just hand out the food and mark the order as delivered.

"Table 5 changes to takeaway after the order is already sent to the kitchen" Possible via "Change order format" – VAT is recalculated automatically on the lines not yet paid. Requires a permission; see separate article.

Important for the Tax Agency

The order format is now also printed on the receipt (at the top, clearly labeled), which helps Skatteverket's spot checks verify that the right VAT was applied. It's not a requirement under current legislation, but part of how Vendion builds traceability from day one so that you always have evidence of which order format a given transaction had.