Order Formats in the POS – Dine In, Table, Takeaway, Delivery

The order format describes how an order will be handled. With variable VAT enabled, it also affects VAT calculation together with the product group.

Choose in the POS

You change the order format in the tab's menu. Tap the button furthest to the right on the row of tab tabs – a clipboard with a down arrow, or the guest's first name if a guest is linked. Choose the Orderformat (order format) row, which shows the current format. In Ändra orderformat (change order format), select the format that matches the order and tap Bekräfta (Confirm). The button only appears once the tab has been created, that is after the first item is rung up. Available choices depend on whether the tab is linked to a table. Open a table through the Bord view for a table tab.

There is no separate main POS view for every format. In Kassa (Till), select Ta med (takeaway) on the tab itself. Set the default for new tabs under Kassainställningar → Beteende → Standard orderformat, or in the till's Admin settings. If you turn on Fråga om orderformat vid ny nota (ask for order format on a new tab), the POS asks "Äta här eller ta med?" (dine in or takeaway?) every time a new tab starts, and the default format is not used.

Check the format before payment even when a default exists. Changing it may require permission or PIN approval.

VAT

With variable VAT, food and non-alcoholic drinks can use different rates for service and takeaway/delivery. Other product groups use their own VAT category. Read the matrix under Admin → Bokföring → Moms and check the product groups.

Takeaway price

An item, variant or package can have its own Ta med (takeaway) price in the menu. It is used when the tab is Ta med or Utkörning (delivery). If the field is empty, the same price as Äta här (dine in) applies, and the format does not change the price. The same price applies to pickup and delivery in online ordering.

When you change the format on a tab, the lines are recalculated: switching to Ta med or Utkörning gives them the takeaway price, and switching back to Äta här or Bordsbeställning gives them the regular price again. The POS confirms with "Orderformat ändrat — N rader räknades om" (order format changed — N lines recalculated). Lines whose price was changed manually keep their price. Always review the tab and the total after the change. If a guest eats on site and buys a separate item to take away, use separate tabs with the appropriate formats.

Online ordering

Available guest options are controlled under Admin → Online Order. A table QR code links the guest to the table flow. Takeaway and delivery follow the options enabled by the restaurant. Check the format when the order arrives in the POS online view.

Express kiosk

Open Admin → Enheter → Expresskassor, select the kiosk, then Beteende → Ordertyp. Choose Fråga kunden (Ask the guest), Alltid äta här (Always dine in) or Alltid takeaway.

When the guest changes plans

Open the tab's menu on the unpaid tab, choose Orderformat and select the correct format. If the items have a takeaway price, the price changes too. Tell the kitchen about changed service or packaging; changing VAT does not replace communicating with the kitchen. Read change format mid-order.