Mobile Waiter – Overview
Mobile Waiter is Vendion's solution for staff-on-the-floor – servers taking orders at the table instead of walking back to the register. The view is optimized for tablets (iPad mini, Galaxy Tab) or larger phones and lives at /staff/waiter.
When is mobile waiter a fit?
- À la carte restaurants where the server stays at the table
- Outdoor seating far from the register
- Large rooms where "running to the register" eats time
- Fine dining where guests expect the order to be entered right at the table
- Events / pop-ups without fixed POS terminals
Open the app
- Sign in on a tablet or phone
- Go to Waiter in the menu (or type /staff/waiter)
- Pick a workstation (e.g. "Tablet Anna")
- Server identifies with PIN
The floor plan
The whole view revolves around the floor plan:
- Color-coded status per table:
- Green – available or seated booking
- Yellow – booking within 60 min
- Teal – active order (occupied)
- Red – waiting / delayed / no-show
- Sections as tabs: Main hall, Terrace, Bar, Lounge
- Each table shows: number, seats, guest name (if linked), booking info, active order total
What you can do from the waiter view
| Action | Article for deep dive |
|---|---|
| Take an order at the table | Mobile waiter – take order |
| Table management | Mobile waiter – table management |
| Guest linking (CRM) | Guest linking |
| Mark booking as arrived | Bookings – guest arrival |
| Fire the next kitchen course | Fire/send to kitchen |
| Move tab / change table | Move tab |
Real-time & sync
- Real-time sync means orders you take on the tablet appear instantly on KDS, on other servers' tablets, and in the register
- If two servers open the same table at once → a lock badge shows who's currently active on the table
- Real-time sync requires a network connection – keep devices online so orders sync instantly
What's not available (March 2026)
Some features are in the full POS but not yet in the mobile view:
- Detailed cash management (cash in/out)
- Z-report generation (must be done from POS)
- Manual control box tests
- Split payment (can be started but finished in POS)
These are deliberate choices – the mobile view is optimized for order taking, not register operations. Shift manager handles the register side in the stationary POS at end of day.
Hardware recommendations
- iPad mini (6th gen or later) – best size/battery balance
- Samsung Galaxy Tab A9+ – Android option
- Tablet case with strap – servers can wear it around the neck
- Extra power bank – for long shifts (lunch + dinner = 10+ hours)
- Hydrogel screen protector – handles splashes from glasses and wine
Training
New staff are usually up and running in ~30 min:
- Demo how to open a table and add an item (5 min)
- Take a real order from A to B with support (15 min)
- Practice guest linking and notes (10 min)
Tip: Let seniors shadow new staff at first – the mobile view is intuitive but tiny habits (e.g. double-tap for quick selection) are learned best by observation.
Status
This feature is under active development – the backbone (floor plan, order taking, table management) has been live since February 2026, but more features are planned: tip split view, corporate invoicing at the table, and richer booking integration. See Vendion's release plan for the latest status.
This feature is part of Vendion POS.
Curious how it looks in practice? Read more about the product or book a short demo.
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