Ordering and Paying with a Table QR Code

Guests scan the table's QR code to open the restaurant's ordering page on their phone. The page can show a menu, an AI chat or both. Tab handling depends on the restaurant's table-ordering settings. The settings below use the Swedish labels shown in the app.

Prepare table ordering

1. Open Online Order → Inställningar → Grundinställningar and enable Online Order. Choose Chatt & meny, Endast chatt or Endast meny.
2. Under Beställningssätt, enable Bordsbeställning (QR). Choose whether guests may continue ordering on a running tab and whether separate tabs are allowed at the table.
3. Check prices, modifiers and allergen information in Meny. Products and menu groups must be available online to appear for ordering.
4. Open Bord and print the table QR code. You can also open Online Order → Dela & länk, choose Bordsbeställning, select a table and get its link and QR code.

The guest's steps

1. Scan the QR code and check the restaurant and table.
2. Select dishes from the menu or ask the AI assistant for help. Choose modifiers and check quantities, prices and any kitchen message.
3. Follow the choice of table tab. If running tabs are enabled, the guest can send further rounds and pay later. Guests sharing a tab should check which tab they join.
4. At standard checkout, the guest verifies their name and Swedish mobile number with an SMS code unless already verified. Splitting payment on an existing table tab uses a different flow and does not always require this step.
5. Check the tab and follow the payment step. Sending a kitchen message or placing an order does not mean payment is complete. Wait for the payment confirmation and receipt.

An order on a running table tab can reach the kitchen before payment. Kitchen printers and displays must be configured to receive those orders. Staff follow the table tab in the POS. Pickup and delivery use a separate flow: paid orders may need acceptance in Online before reaching the kitchen.

Gift cards, points and stamp cards

Where these options appear, the guest can enter a gift card code and amount, use available points or select a stamp card reward. The remaining amount is paid in the payment step. Availability depends on restaurant settings, the customer's balance and the tab.

Successful manual redemption deducts the balance or consumes the reward immediately. Closing the page or starting over is therefore not a way to undo it. Ask staff to check the original tab if something goes wrong. A manually redeemed stamp reward applies a monetary value; it does not automatically add an extra dish to the order.

Payment QR on the preliminary bill

Enable Betal-QR på förhandsnotan separately under Online Order → Inställningar → Beställningssätt. This QR code pays a particular existing tab. The table's standard ordering QR opens the table-ordering flow instead. Online payments and the required cash-register setup must be ready.

For allergy questions, staff should check the dish's ingredients. The AI assistant uses the information registered by the restaurant and does not replace that check.