Ordering and Paying with a Table QR Code

Guests scan the table's QR code to open the restaurant's ordering page on their phone. The page can show a menu, an AI chat or both. Tab handling depends on the restaurant's table-ordering settings. The settings below use the Swedish labels shown in the app.

Prepare table ordering

1. Open Online Order → Inställningar → Grundinställningar and enable Online Order. Choose Endast meny (menu only) or Endast chatt (chat only). Chatt & meny (chat & menu) is only available when Vendion has turned it on for the restaurant.
2. Under Beställningssätt, enable Bordsbeställning (QR table ordering). Use Växande nota (running tab) to choose whether guests may continue ordering on a running tab, and Separat nota (separate tab) to choose whether separate tabs are allowed at the table.
3. Check prices, modifiers and allergen information in Meny. Products and menu groups must be available online to appear for ordering.
4. Open Bord and print the table QR code. You can also open Online Order → Dela & länk, choose Bordsbeställning, select a table and get its link and QR code.

The guest's steps

1. Scan the QR code and check the restaurant and table.
2. Select dishes from the menu or ask the AI assistant for help. Choose modifiers and check quantities, prices and any kitchen message.
3. Follow the choice of table tab. If running tabs are enabled, the guest can send further rounds and pay later. Guests sharing a tab should check which tab they join.
4. Without a running tab, the guest verifies their name and Swedish mobile number with an SMS code at checkout unless already verified. On a running tab, the guest pays the whole bill or selected parts without an SMS code and gets a confirmation with the amount paid, what remains and the receipt.
5. Check the tab and follow the payment step. Sending a kitchen message or placing an order does not mean payment is complete. Wait for the payment confirmation and receipt.

An order on a running table tab can reach the kitchen before payment. Kitchen printers and displays must be configured to receive those orders. The kitchen ticket starts with ONLINE · Bordsbeställning (table order), and the table is always shown. Staff follow the table tab in the POS. Pickup and delivery use a separate flow: paid orders may need acceptance in Online before reaching the kitchen.

Gift cards, points and stamp cards

Where these options appear, the guest can enter a gift card code and amount, use available points or select a stamp card reward. The remaining amount is paid in the payment step. Availability depends on restaurant settings, the customer's balance and the tab.

Successful manual redemption deducts the balance or consumes the reward immediately. Closing the page or starting over is therefore not a way to undo it. Ask staff to check the original tab if something goes wrong. A manually redeemed stamp reward applies a monetary value; it does not automatically add an extra dish to the order.

Payment QR on the preliminary bill

Enable Betal-QR på förhandsnotan separately under Online Order → Inställningar → Beställningssätt. It prints a QR code on the preliminary bill that leads to payment of that particular tab. Online payments and the required cash-register setup must be ready.

Paying the POS tab with the table QR code

With Betal-QR på förhandsnotan enabled, guests can also pay a tab that staff opened in the POS by scanning the table's standard QR code. No printed preliminary bill is needed.

1. The guest scans the table QR code. If the table has an open POS tab, the choice Betala notan (Pay the bill) shows the number of items and the total. The dishes appear only after the guest selects the tab. If the tab has a discount, the amount appears in the next step.
2. The guest selects Betala notan and can pay the whole tab or selected items on their phone.
3. The guest can instead select Beställ något mer (Order something more). Anything ordered then goes on a separate tab, apart from the POS tab.

The choice only appears for tabs placed on that particular table in the POS. Move the tab to the right table if the guest cannot see it. Tabs without a table and empty tabs are not shown. Guests cannot add dishes to the POS tab through the QR code.

The table QR code stays on the table. Anyone who scans it while a POS tab is open can see and pay that tab. If you do not want this, turn off Betal-QR på förhandsnotan. Paying with the QR code on the preliminary bill then stops working as well.

For allergy questions, staff should check the dish's ingredients. The AI assistant uses the information registered by the restaurant and does not replace that check.