Guests come back.
Again and again.
Every touchpoint — from booking to receipt to the SMS the next day — builds a relationship. Automatically. Vendion helps you craft guest experiences people talk about.
Seven touchpoints.
All magical.
From the first booking to the SMS the next day — every touchpoint is a chance to impress. With Vendion, they're all automated and personal.
30 seconds.
No app. No account.
The guest books via a link on your website, Instagram, or Google. Picks a date, time, party size — done. No app to download, no account to create. The system automatically matches available tables.
The booking is created in Vendion Booking
Lisa is identified by phone number — existing guest profile linked
Her nut allergy is flagged automatically
SMS confirmation sent instantly
"Welcome back, Lisa."
Lisa arrives. The server checks in the booking at the POS. Waiter Intel shows: 7th visit. Nut allergy. Prefers white wine. VIP. The server greets her by name and shows her to the table.
→ Lisa hasn't said a word. The server already knows everything. This is personal service — automated.
Order your way.
Three ways to order. All equally seamless. The guest decides.
Via the server
Classic service. The server takes orders at the table with a mobile POS and recommends with the help of AI Waiter. The ticket hits the kitchen instantly.
"The server suggested a Sancerre with the salmon. Perfect match."
Via QR code (ChatOrder)
The guest scans the QR code and chats with AI Guest — orders food, filters allergens, redeems loyalty points, stamp cards or gift cards, books a table for next time or signs up for an event. All in the same chat. 27 tools.
"I typed 'vegetarian, no gluten' and got 5 suggestions. Redeemed 300 points and booked the April wine tasting at the same time."
Via Express kiosk
The guest browses the menu on the touchscreen, adds extras, pays. Perfect for quick lunch and takeaway.
"Ordered lunch in 20 seconds. No queue."
💡 No matter how the guest orders, everything flows into the same system — same KDS, same check, same guest profile.
The guest never notices
the technology. Just the magic.
The best thing about Vendion? The guest never sees a system. They see a server who knows their name. A wine recommendation that hits the mark. Food that arrives at exactly the right moment. No technology getting in the way — just an experience that flows.
Pay at the table.
No waiting.
The guest asks for the check. The server brings a mobile terminal to the table. The bill appears, splits if needed, tip options pop up — 5%, 10%, 15%. The guest taps. Done. No walking to the register, no waiting.
💳 The terminal with the amount
💰 Tip options: 5/10/15%
✅ "Payment approved"
📧 Receipt via email (if desired)
📊 Transaction logged in Analytics++
👤 Amount linked to the guest profile
💰 Tip recorded per server
📋 Z-report updated live
🔄 Total spend updated in CRM
The visit is over.
The relationship has just begun.
What happens after the guest leaves is the difference between a one-time visitor and a loyal guest.
"Thanks for visiting! How was your evening? Reply 1–5." Lisa replies "5". The rating is saved in her guest profile.
Visit #7 logged. Average ticket updated. "Grilled salmon" confirmed as favorite. Feedback rating: 5. 240 loyalty points earned — Lisa is now 300 points from Gold tier. Stamp card: 8/10.
"Hi Lisa! It's been a while. Book a table and get a complimentary dessert." Automatic. You never had to think about it.
"Happy birthday, Lisa! 🎂 Celebrate with us — book and enjoy a glass of bubbly on the house." Lisa books. Full circle.
Personal service + AI recommendations
Automatic feedback SMS after every visit
SMS reminder the day before
Automations that build relationships
Ready to give your guests
the experience they deserve?
Book a demo and see the entire guest journey — with your restaurant's data.
No lock-in. Switch anytime.