Guest Linking – View Guest Info in POS

The POS shows rich information about the guest when a booking or customer is linked to the order. In the payment view there is also a loyalty panel that makes loyalty redemption part of the payment flow.

What's shown in the guest panel:

• Guest name and phone number
• VIP marking, when set
• Allergens (red warning)
• Special requests from the booking
• Number of visits and average spend
• No-show history
• Tags (VIP, Regular, Press etc.)
• AI summary of the guest's preferences

Open the tab menu: The tab's tools sit behind the button at the far right of the tab row. With no guest linked the button shows only its icon; with a guest linked it shows the guest's first name, so you can see whose table it is at a glance. The menu holds the guest card, order format, tab comment and tab history.

Open full customer profile:

• Open the tab menu → Visa fullständig profil (Show full profile) in the guest card
• View all previous visits and orders
• See booking history, tips, favourite dishes
• Edit customer notes with the required permission. Manage tags in admin.

Link guest manually: Open the tab menu and choose Koppla gäst (Link guest) to search and link an existing customer to the order (name, phone or email). Or create a new customer directly from the POS.

Loyalty panel: When a guest is linked to the order and the loyalty program is active, the loyalty panel appears in the payment view:

1. Tier badge at the top – coloured with the guest's current level (e.g. "Gold") and perks list
2. Points balance – e.g. "342 points ≈ 34.20 SEK"
3. Redemption buttons – preconfigured quick buttons (100, 200, 500, 1000 pts) + Max
4. Stamp card rewards – if the guest has earned stamps, a button per reward is shown, e.g. "Redeem Free coffee"
5. Tier perks – bullet list of perks (e.g. "Welcome drink for the party", "5% discount on the whole order")

Redemption behavior:

• Click "100 pts" → the total is recalculated instantly and the discount shows in the cart
• Click "Redeem Free coffee" → discount or free item added
• If the minimum redemption hasn't been reached or there isn't enough to redeem on the order, the button is shown in grey

Automatic tier discount: If the guest's tier has a flat discount (e.g. Gold = 5% automatic discount), the discount is added when the order opens – no button press required. The server sees it as "Tier discount 5%" in the cart.

More rewards: If the programme offers a free item on visits, Lämna ut (hand out) may appear. The reward catalogue shows points rewards the guest can afford. Stamp cards show available cards and redemption for earned rewards.

Tips:

• Check the guest's name and phone number so you link the correct profile to the tab.
• Read allergen information and check requests with the guest and kitchen.
• If redemption fails, read the message and check the balance and programme conditions under Marknadsföring → Lojalitet (marketing → loyalty). There is no general PIN function to override minimum redemption.
• An AI summary supports service; confirm important information with the guest.