Vendion
    Point of Sale

    Order Comments

    2 min read#13

    Use a tab comment for information concerning the whole party and an item kitchen message for a request about one dish.

    Two levels:

    TypeUse
    Tab commentShared kitchen information, such as a birthday celebration
    Item kitchen messagePreparation or a request for that dish, such as extra crispy

    If the dish has ingredients that can be removed, remove them in the product dialog instead. They then appear in red on the tab and in the kitchen – see "Variants and Modifiers".

    Add a tab comment:

    1. Open the correct tab and select Kommentar (comment) in the quick buttons.
    2. Notainställningar (tab settings) shows Namn på nota (tab name) and Kommentar.
    3. Enter your comment or select the restaurant's quick phrases. Several phrases can be combined.
    4. Select Spara (save). To remove the text, use Rensa kommentar (clear comment) and save.

    The restaurant configures its own quick phrases; the same choices are not available everywhere. Manage them under Admin → Meny → Snabbfraser (menu → quick phrases).

    Add an item kitchen message:

    1. Select the line on the tab.
    2. Open Köksmedd. (kitchen message).
    3. Enter the request or select an available quick phrase.
    4. Save before sending the item to the kitchen.

    Kitchen messages on sent lines are locked. To correct an order, use the POS removal flow and add the correct line. Also inform the kitchen so the correction is noticed.

    How messages appear in the kitchen:

    • KDS shows the tab comment near the top of the ticket.
    • The item message appears below its line, after an exclamation mark.
    • Allergen information has separate markings. Free text is not the same as a registered allergen.
    • For printed tickets, the restaurant's template controls which messages appear and their formatting. Check a test ticket before introducing new routines.

    Allergies:

    Ask the guest and make sure the kitchen receives clear information about the affected dish. Also use the allergen choices when available. A free-text comment or AI answer does not replace staff checking with the kitchen.

    Tips:

    • Keep messages short and specific.
    • Configure repeated choices as menu modifiers when guests choose between defined options.
    • Avoid placing customer information unrelated to the order in kitchen comments.

    This feature is part of Vendion POS.

    Curious how it looks in practice? Read more about the product or book a short demo.

    Read about Vendion POSBook a demo

    Was this article helpful?