SMS Receipt

Send the receipt to the guest via SMS instead of printing. SMS receipts are more than convenient – they automatically build your customer database through smart phone number matching.

Step by step:

1. Complete the payment in the POS
2. On the receipt page, click SMS receipt
3. Enter the guest's phone number (e.g. "070-123 45 67" or "+46701234567")
4. Click Send
5. The guest receives an SMS within seconds with a receipt link

Phone number normalization: The POS normalizes the number automatically before sending:

• 070-123 45 67 → +46701234567
• 0046-701234567 → +46701234567
• +46 70 123 45 67 → +46701234567

This ensures the same person always matches, regardless of how the number is typed.

Automatic customer linking: The POS automatically matches the number against the customer database:

1. Search: Does an existing customer profile match the number?
2. If yes (existing customer): The order is linked directly to the existing profile. All history, tags and VIP status are preserved. CRM is updated with the new visit.
3. If no (new customer): A new profile is created automatically with:
   • Normalized phone number
   • First-seen timestamp
   • Source: "SMS receipt"
4. The order is linked to the new or existing customer
5. The activity is automatically logged in the guest's event log

What happens next?

• CRM sync: The customer shows up in Marketing → Guest Registry on the next pull
• Auto tags: If it is the guest's first visit → tag "New customer". 5+ visits → "Regular". Etc.
• Loyalty: If the loyalty program is active, a loyalty profile is created and points are credited for the order
• Future SMS: The next time the POS sees the same number the customer is found instantly

The receipt in the SMS: The SMS contains a short link (e.g. vendion.com/r/abc123) that opens a mobile-friendly receipt page with:

• Restaurant logo and name
• Date and receipt number
• All items, VAT and total
• Control code and verification code (fiscal law)
• Any discounts and tip

The link is valid for 90 days – enough for complaints and accounting.

Cost: 0.89 SEK per SMS (billed on next monthly invoice). Cheaper than paper receipts (thermal paper + printer wear + time).

Validation rules:

• The number must start with a Swedish or European country code (+46, +45, +47, +358, +49 etc.)
• At least 8 digits after the country code
• Invalid numbers show an error immediately – no cost is charged

GDPR: The guest's consent to the SMS itself is enough (they actively chose SMS receipt). For marketing SMS separate consent is required – see the Marketing module.

Tips:

• Make SMS receipt the default – 9 out of 10 guests pick it when asked
• Use SMS receipts to build a database for future campaigns (requires marketing consent)
• Is the guest already in your database? Their name will automatically appear in the receipt header in the POS next time