Returns and Refunds

Refund a paid order.

Step by step:

1. Open the POS menu → Tidigare notor (previous tabs).
2. Find and open the paid order.
3. Select Återköp (refund). Permission or approval may be required.
4. Select the items and quantities to refund. Previously refunded quantities are deducted. Invoice-paid purchases may require crediting the full remaining purchase.
5. Enter a reason and check the displayed refund method.
6. Confirm and wait for the result. Follow the instruction to return cash when applicable; do not assume that a manual payment method is refunded automatically.

What happens:

• A new return order is created with a negative amount
• The original order is linked to the return
• The control box registers the refund
• A return receipt is printed marked RETURKVITTO (a Swedish receipt label) with the reference "Retur av kvitto #<nr>" to the original receipt
• With Skicka korrbong till köket (send a void ticket to the kitchen) on – the default – the kitchen gets a void ticket for refunded items it had already received. It shows the quantity being refunded, with modifiers and removed ingredients
• Grand totals are updated automatically

Important: The original receipt remains available. The refund is a separate transaction, linked to the original in history.