Payment – Taking Payment

Use the payment view to select a payment method, split a payment and redeem gift cards. The guest’s loyalty points can be applied as a discount before payment.

Step 1 – Pay:

1. Click Take payment (or a quick payment button)
2. The payment view opens with three columns:
   • Left: Order summary and total
   • Center: Numpad for amount and loyalty panel (if guest linked)
   • Right: Payment method buttons
3. Enter amount (or accept the total)
4. Choose a payment method

Payment methods:

Split payment: You can combine any number of methods. Enter a partial amount → choose method → repeat until the order is fully paid. Redeem any points as a discount first. Then pay, for example, 300 SEK by gift card and the remainder by card.

Foreign currency: The setting for accepting foreign currencies is marked BETA – under development and cannot be enabled in admin. Use the restaurant’s base currency. Contact Vendion before planning to accept other currencies.

Tips and card amounts: A card terminal can show its own tip choices. Tap to Pay can show a separate tip screen before the card tap, depending on your settings. A card, terminal or Swish amount can never exceed the order's remaining balance; if you try, you get the message "The card amount cannot be larger than the remaining balance". Only cash can exceed the total, and change is then calculated in SEK.

Gift card redemption:

1. Press Gift card as the payment method
2. Scan the QR code or enter the card code
3. The system checks balance, validity (not expired) and whether the card is valid at this restaurant
4. Enter the amount to redeem (max = available balance or remaining order, whichever is lowest)
5. The remainder can be paid with any other method – the POS supports full split

Check the redemption amount and remaining balance in the dialog before confirming.

Loyalty point redemption: If the guest is linked to the order and the loyalty program is active, the loyalty panel appears on the right:

• Tier badge with the guest's level (e.g. Gold) and perks
• Points balance – e.g. "342 points ≈ 34 SEK"
• Quick buttons (100, 200, 500, 1000 pts) + Max
• Stamp card rewards (if the guest has earned stamps)

Minimum redemption (e.g. 100 pts) and max discount per order (e.g. 50%) come from Marknadsföring → Lojalitet (Marketing → Loyalty).

Invoice payment and customer selection:

1. Choose Faktura (invoice).
2. Search for and select the company, or create a new invoice customer.
3. Check the company, invoice address and purchase reference. The payment terms follow the customer's saved setting.
4. Confirm with Fakturera (invoice) for the selected company.
5. Follow the result shown in the POS. Manage the invoice in admin; this does not mean cash has been received in the drawer.

Unfired courses: If you use courses and the tab has courses that were never fired, the POS asks before payment: Framma nu (fire now), Betala ändå (pay anyway) or Avbryt (cancel). The prompt names the courses concerned.

On the cash and card quick buttons the payment never stops – there you get a notification instead, and the payment proceeds.

Payment is never blocked by this. A guest who wants to leave must be able to pay, and the courses can be fired afterwards. The prompt appears once per opened payment window – close the payment and open it again and it returns. Read more in "Courses – Hold and Fire".

Fiscal control service: The POS checks that the service is reachable. If payment is stopped, read the message and check whether any card payment has already been approved before retrying. See the control-box outage guide.

Step 2 – Receipt:

1. Payment is confirmed with an animation and control/verification code
2. Receipt number is shown
3. Choose:
   • Print receipt – to the thermal printer
   • SMS receipt – enter phone number (does not automatically link a customer profile)
   • Done – close without printing (receipt is always available in order history)

Find the purchase later: Open the POS menu → Tidigare notor (previous tabs) to view receipts, payments and available actions. Loyalty points reduce the purchase price; they are not a payment received.