Tips and Card Payment

Tips selected by the guest in the integrated payment terminal's tipping flow are returned to Vendion with the payment. Entering a higher payment amount in the POS does not automatically record the difference as a tip.

Tips on a payment terminal

1. Open the tab and select Betala (Pay).
2. Check the remaining amount and select the integrated terminal.
3. If tipping is configured, the guest chooses on the terminal. Available options depend on its settings.
4. Wait for the terminal's final result.
5. Check that the tab is paid and any tip appears in the payment and receipt.

For example, a SEK 540 bill plus SEK 60 selected in the terminal's tip flow results in a SEK 600 payment, including a SEK 60 tip.

Tap to Pay

When the Tap to Pay tip prompt is enabled, a guest-facing tip screen appears before tapping. The guest chooses a tip or continues without one. Then follow the phone's payment flow. The cashier can skip the tip prompt.

Overpayment and standalone methods

There is no separate manual-tip field in the payment window. Do not use the amount field to add a tip. The payment view blocks a manually entered card or Swish amount greater than the tab’s remaining balance.

This also applies to manually recording standalone card payments or Swish: do not assume an excess amount becomes a tip. Follow your restaurant's routine and check how the payment was recorded.

Who receives the tips?

Manage distribution under Admin → Personal → Dricks (Staff → Tips). The person responsible retrieves and checks the period's tip pool, calculates allocation according to the restaurant's settings and approves the period. A Z close does not automatically pay tips out to staff.

Distribution rules are under Personal → Inställningar → Dricks (Staff → Settings → Tips). Tips only reach payroll data once the period is approved. Follow your restaurant's accounting and payout routine.

Split payments and cash tips

Tips follow each payment. If two guests select SEK 20 and SEK 30 on their respective payments, total tips are SEK 50.

Cash left on a table is not recorded automatically. Handle it according to your shared tipping routine and check the period's records before approving distribution.

If something went wrong

Check the tab's payments and receipt before another payment or correction. Contact the person responsible if money was recorded as cash back rather than tips, so payment and drawer can be reconciled.