Send to Kitchen – Kitchen Tickets

Send to kitchen dispatches items to the kitchen (KDS or ticket printer). Every product is routed to the right station – kitchen, bar, dessert – based on the ticket destinations you have configured in admin.

How manual dispatch works:

1. Add items to the cart
2. Click Send to kitchen
3. Only items not yet sent are dispatched
4. Sent lines are marked with a chef icon (🧑‍🍳) in the cart
5. The table changes status to yellow/gold (in-progress order)

Automatic dispatch before payment: If Automatic kitchen dispatch is enabled in POS settings, any un-sent items are automatically dispatched the moment you press Pay. It ensures the kitchen never misses a line.

• Tick Settings → POS Settings → Behavior → "Auto-dispatch on payment"
• Also works for split payments, split bills and the express kiosk
• The kitchen sees the order instantly – the server doesn't have to double-click "Send" and then "Pay"

Kitchen routing via ticket destinations: Each product is assigned one or more ticket destinations (e.g. "KITCHEN", "BAR", "DESSERT"). Destinations use include/exclude rules per category:

A single line can end up at multiple destinations at once (e.g. tapas that both the kitchen and bar prepare).

Send to kitchen multiple times: You can press Send to kitchen as often as you like during the same order. Only new (unsent) lines are dispatched – the kitchen never gets duplicates.

Status flow:

• Cart shows 🧑‍🍳 on sent rows, "Not sent" on the rest
• The table turns yellow when anything is sent, green when everything is served
• KDS and ticket printers receive in real-time

Related actions:

• Pre-bill – prints a preliminary bill but does not dispatch
• Void – removes the item from the order and sends a "void" note to the kitchen if already sent
• POS Copilot – can dispatch for you via voice ("Send table 5 to kitchen")

Tip: Combine auto-dispatch with split bills so the kitchen can start cooking while each guest pays separately.