Courses – Hold and Fire

With courses (Swedish: rätter) the server controls when the kitchen starts cooking. The whole order can go in at once – the kitchen sees it and can plan – but starters, mains and dessert are cooked one course at a time, on the server's signal.

The two commands mean different things:

Sending a ticket never changes a course from waiting to "cook". That is why the classic coursing mistake cannot happen here: the whole main course does not go to the kitchen just because someone rings in a beer.

On the printed ticket a course that has not been fired shows VÄNTAR (WAITING) in large text on its own line under the course heading, for example *** HUVUDRÄTT *** (MAIN COURSE). When you fire it, a new ticket prints with the heading *** FRAM *** (FIRE).

Turn courses on:

1. Go to Meny → Rätter (Menu → Courses) and click Aktivera rätter.
2. The default courses Förrätt, Huvudrätt and Efterrätt are created automatically, along with the system course Direkt.
3. Huvudrätt becomes the restaurant default – products without their own course land there.

The on/off toggle sits in the Rätter är på status row on the same page. (Until 2026-09-17 it lived under Bongning → Inställningar — it no longer does.)

Direkt – things that go straight away: "Direkt" is a system course for drinks and anything the guest should have immediately. Rows in Direkt are never fired: they get cook status as soon as you send the ticket. Direkt is therefore never counted in "fire next" and never in the payment warning.

Direkt cannot be deleted, archived or turned into a normal course – the database refuses. The same applies to rows under Övrigt (products with no course): they also go when you send the ticket.

Fire the next course: The main command fires the lowest course that still has something to cook. With courses switched on, the second button in the button row at the bottom, next to your own main button – for example Ta betalt (take payment) – is reserved for the next step on the tab:

1. As long as the tab has items that have not been sent, the button shows Bonga (send to kitchen). Press it and the kitchen sees the order.
2. Once everything is sent, the button changes to Framma (fire), with the next course and the number of portions below, for example Huvudrätt · 4 (main course · 4), so you see the target before pressing. If the course was already fired and has new rows, it says Framma tillägg (fire addition).
3. If you add something new to the tab, the button switches back to Bonga until that is sent too.

Items that are only sent when fired (the Bara vid framning mode below) do not wait for Bonga – for them the button goes straight to Framma. If your own main button is already Bonga, only one Bonga button is shown. When there is nothing to send or fire, the second button disappears and your own button takes the full width.

In the POS settings (Snabbknappar → Huvudknapp) you then choose only one button of your own. Knapp 2 (button 2) shows Bonga / Framma automatiskt (send / fire automatically) and is locked while courses are on. A second button you saved earlier is kept and comes back if you switch courses off.

Each course that has something to fire also has its own Framma button on its row in the tab. The next course in order has a filled button – it does the same as the button at the bottom. Other courses have a lighter button that fires just that course, if you want to skip ahead.

Collapsing a course: Tap a course's row to collapse it, and tap again to expand. A course that has been fully fired collapses by itself, so the tab shows what remains. Add something to a collapsed course and it opens again, so you see what you just rang in.

If you fire a course while an earlier one is still waiting, the POS asks first: "Förrätt är inte frammad" with the options Framma alla (fire all), Bara huvudrätt (main course only) and Avbryt (cancel).

Fired the wrong course? For two minutes after firing, the Ångra (undo) button appears on the course's row. A retract ticket headed *** ÅTERTAG *** and LAGA INTE (RETRACTED – DO NOT COOK) then prints at the stations that received the items, and the course is waiting again. Read more in "Correction, Transfer and Void Tickets".

Course status on the tab:

A course that has already been fired and then gets new rows can be fired again. That prints an addition ticket with only what is new, so the kitchen does not remake what it already cooked.

Should a single row wait? A single row can no longer be set to Vänta (hold). If a row should not follow its course, move it to a later course before it is sent: tap the row, choose the Rätt (course) tab, pick the course under Serveras som (served as) – for example Efterrätt (dessert) – and press Spara ändringar (save changes). Once the row has been sent, its course is locked.

Rows that got a Vänta marking before it was removed are not sent to the kitchen – neither when you send the ticket nor when you fire. The Rätt tab then says "Artikeln har en äldre Vänta-markering och är undantagen från bongning." (the item has an old hold marking and is excluded from tickets). Press Låt artikeln följa vald rätt (let the item follow the selected course) and then Spara ändringar, and the row follows the selected course.

Paying with courses still in the queue: If the tab has courses that were never fired, the POS warns you at payment. In the payment view you get three options: Framma nu (fire now), Betala ändå (pay anyway) or Avbryt. The cash and card quick buttons never stop – you get a notification that shows for a few seconds and can be dismissed straight away. If it disappears before you read it, you find it under Senaste notiser (latest notifications) in the POS menu.

Payment is never blocked. A guest who wants to leave must be able to pay, and courses can be fired after the tab is paid.

What sending a ticket prints – four modes: Under Meny → Rätter → Inställningar (menu → courses → settings) you choose what a ticket dispatch prints. The mode can be set for the whole restaurant and overridden per station under Bongning → Destinationer.

What firing prints: The fire ticket uses the station's ticket template. Meny → Rätter → Inställningar → Frambongens innehåll (menu → courses → settings → fire ticket content) offers three choices, which can also be overridden per station under Bongning → Destinationer:

One combined first ticket with manual firing:

1. Select Hel beställning vid första framningen under Frambongens innehåll. Use Manuell (servitör skickar varje rätt) under Auto-framning when the server should decide the timing.
2. Enter the whole order on the table tab, for example onion soup as Förrätt (starter), a burger as Huvudrätt (main), and dessert as Efterrätt.
3. When the kitchen should start the starter, press Framma.

If all three courses go to the kitchen, it receives one ticket: onion soup marked FRAM (FIRE), the burger and dessert VÄNTAR (WAITING). You do not need to send a separate Bonga first, and there is no additional starter fire ticket. When you later fire the main or dessert, a separate ticket prints with that course's items only.

First firing means the first time any course is fired on that tab. Previously sent drinks, Direkt, or a normal Bonga do not use it up; if the order was already sent, it still appears on the first fire ticket. It does not have to be the starter – the main can also be the tab's first firing. A tab on which any course has already been fired does not start over with another combined first ticket.

Each station using this choice receives its own routed items. A station with waiting courses only receives the information without a FIRE command. VÄNTAR on the ticket means the kitchen can see the order but should wait to cook it. An older row with a Vänta (hold) marking is excluded altogether until you release it with Låt artikeln följa vald rätt.

Bara vid framning cannot be combined with a fire ticket without items – the station would never see what to cook. The POS refuses to save that combination and tells you why.

Notify other stations: A station can be configured to notify other stations when a course is fired to it. The notice is short and contains no items, along the lines of "FRAMMAD · HUVUDRÄTT · Bord 7". Stations that receive items in the same firing get no extra notice, and a notice never triggers further notices.

On the kitchen display: KDS distinguishes informed from fired. Each course group on the ticket carries a marker for whether the course has been fired or is still waiting, so the kitchen knows what it may start on.

Courses apply to table tabs. Courses belong to a tab that is linked to a table. A loose tab rung up at the register never gets a course – neither do takeaway and delivery. Those rows are always treated as "now" and go straight through when the ticket is sent. The reason is practical: firing assumes someone walks back to the table once the guests have finished the previous course, and a register tab has no table to walk back to. Changing the order type mid-order changes how the next dispatch behaves; rows already fired stay fired.

If you press Framma on a tab you have not sent yet, the usual content choices send the order to the kitchen first and the fire ticket afterwards. With Hel beställning vid första framningen, the first firing can instead combine the order and cook command on the same ticket for the station. The kitchen receives the other courses' information while seeing what to cook now.

Tip: Start with the default Förrätt/Huvudrätt/Efterrätt set and the Bara nya/ändrade mode. Change only when the kitchen asks for something else – every mode changes what comes out on paper.