Working with KDS

Move orders through the kitchen workflow. The tickets have no buttons: you tap the ticket itself.

Step by step (Hela bongen, whole ticket):

1. A new ticket appears in the Ordered column.
2. Tap anywhere on the ticket. It moves to Cooking.
3. When everything is ready, tap the ticket again. It moves to Ready.
4. The server sees the food is ready and serves it.

A ticket moves one step at a time, so Cooking cannot be skipped. That step shows that someone has already started on the ticket.

Per dish: If the kitchen screen's ready marking is set to Per rätt (per dish), a tap moves the ticket from Ordered to Cooking as usual. In Cooking you then tap each dish when it is ready. The dish is struck through and gets a green check mark. Another tap removes the check. When every dish on the ticket is ready, the ticket moves to Ready by itself. The mode is chosen under ready marking, see "Configure Kitchen Screens (KDS)".

Undo: Tapped the wrong thing? The ticket you just moved shows the row Ångra (undo) at the bottom, with the seconds left. Tap the row within 5 seconds and the ticket goes back. If you moved a ticket to Ready while Ready is hidden, the undo button shows in the top bar instead. The delivery slip prints as soon as the ticket is ready, but the guest's text message waits until the undo time has passed. If you undo, no text message is sent, and when the ticket is marked ready again the delivery slip prints again and the text message is sent.

Give a ticket priority: Tap Prio in the top bar. The button turns red and says Tryck på en bong (tap a ticket). Then tap the ticket. It gets Rush, is marked in the header and is placed first in its column, and the Prio button is released. Do the same again to remove the priority.

The Ready column: Finished tickets are shown as short rows with the table or tab, the dishes and the time the ticket became ready. Tap the row to see the whole ticket, and the up arrow to collapse it again. An expanded ready ticket has the button Tillbaka (back) if it needs to go back to Cooking, and Följesedel (delivery slip) if the restaurant prints delivery slips and you need a new one. If there is no delivery slip to print, the screen tells you why, for example that another station in the same group is not ready yet.

Hide ready: If the screen has the Göm klara (hide ready) setting, only Ordered and Cooking are shown, and the ready tickets are behind the Klara (ready) button in the top bar. The number on the button shows how many are ready. Tap the button to see them, and Tillbaka till tavlan (back to the board) to return. New kitchen screens have Göm klara turned on. Read more in "Configure Kitchen Screens (KDS)".

Clock in and out: If the restaurant has the Staff module, the Stämpla (clock in/out) button is in the top bar. It opens the time clock. After you clock in or out, the clock returns to the kitchen screen by itself after a few seconds, or right away with the Till köksskärmen (to the kitchen screen) button.

Leave the kitchen screen: The back arrow at the top left and Logga ut (log out) in the menu under the person icon ask for a code. It takes a manager, or someone with the permission to leave register mode, just like Byt enhet (switch device) in the POS. That way nobody in the kitchen can disconnect the screen by mistake.

If the restaurant uses courses: Items are grouped per course on the ticket, and each course group shows whether the course is fired or still waiting to be fired. A waiting course is information about what is coming – do not start cooking it until the server has fired it.

Drinks and anything under Direkt are never fired; they are always ready to cook as soon as they appear. Tap the course heading row to mark the whole course ready to serve without moving the ticket.

Routing and grouping:

• Each menu item has an assigned ticket destination (e.g. "Kitchen", "Bar", "Dessert")
• KDS only shows items destined for your station
• Identical dishes are merged with a quantity, e.g. 3×. Dishes with different modifiers, removed ingredients, kitchen message or allergy are kept apart, so a dish without onions is never mixed up with a regular one
• Product add-ons, e.g. fries with a burger, appear under their dish and are marked ready together with it when they are cooked at the same station

Tip: Focus on the "Ordered" column – that's the queue of waiting tickets. Tap the ticket as soon as you begin, so the servers get the right status.