Ticket Templates – customize your kitchen tickets

Adapt kitchen tickets to how your staff work. The kitchen may need large product names and clear notes, while the bar prefers a compact layout.

What is a ticket template?

A ticket template is a reusable layout for kitchen tickets. You build it once, link it to one or more destinations, and every ticket that goes to that destination is printed with that exact template – from the POS and the Express kiosk, from online and QR table orders, when a course is fired and from a Magic Button.

That means you can have:

• A template for the kitchen with big font and clear allergy notes
• A template for the bar with compressed layout and no category headers
• A template for pastry/cold kitchen with clear headers and custom footer text
• Or just one shared template used everywhere — if that's enough for you

Choose the fields and sizes each station needs.

One template – many destinations

A single template can be linked to multiple destinations. Example:

So if you change something in "Kitchen-big-font" (e.g. make the order number even bigger), all three kitchen-related destinations update at the same time. One place to edit, many places to use.

It also means you can test variants: duplicate a template, tweak it, link it to a destination you want to experiment on, see how it lands. Works? Keep going. Doesn't? Link back to the old one.

Default template per restaurant

One template can be the restaurant default, marked with a star. Destinations without their own template use it. If there is no restaurant template, Vendion uses its standard layout.

But when you do want to tailor something:

• Create a new template (or duplicate the existing default)
• Link it to a destination
• Let the other destinations use the restaurant's default

Destinations without their own template fall back to the restaurant's default automatically. So you can start tailoring one destination (e.g. bar tickets that your bartenders keep complaining about) without redesigning every ticket at once.

What can you customize?

You have full control over:

The header (top of the ticket):

• Table number
• Tab name
• Daily tab number + prefix
• Daily order number for the ticket dispatch + prefix (#, Order, Beställning, …)
• Time and date
• Destination name (→ Kitchen, → Bar)
• Server's name
• Serving method (Dine-in / Takeaway / Delivery) – on orders without a table it takes the table number's place
• Guest name and guest count
• Tab note (e.g. "Birthday — bring out cake at 9pm")

The product section:

• Product name font size (small / medium / large)
• Bold on/off
• Price per row
• Modifier size + price on modifiers + bold modifiers
• Kitchen note size + bold kitchen note + bold allergy
• Category headers ("── Starters ──") on/off
• Show product ingredients
• Show other destinations’ items as a reference

Footer:

• Total item count
• Custom footer text (e.g. "Thanks! /Anna")
• "Powered by Vendion" on/off

Layout:

• Paper width (32 / 42 / 48 characters)
• Top whitespace (so you can hang the ticket on the rail)
• Bottom whitespace (before auto-cut)

Choose from predefined fields and sizes. The preview is drawn the same way the printer prints the ticket, and it updates as you make changes. Also check a printout on the actual printer before using the template in service.

Where do I find Ticket Templates?

Everything lives under Admin → Bongning. The page has four tabs:

• Destinationer (Destinations) – your kitchen stations (Kitchen, Bar, Dessert, Pass…)
• Gästnotiser (Guest notifications) – notifications to the guest
• Inställningar (Settings) – other ticket settings
• Mallar (Templates) – your layouts

Click the Mallar tab. You'll see a list of every template you've built so far. The default is marked with a gold star. Each row shows name, width, layout information and quick actions for edit, duplicate, set as default and delete.

Next steps

• Create and customize your first ticket template — step by step, done in five minutes
• Link a ticket template to kitchen destinations — so your new tickets actually start coming out on the right printer
• Correction, transfer and void tickets — automatic special tickets that notify the kitchen about changes