Ticket Templates – customize your kitchen tickets

We have a favorite quote at Vendion, straight from Mikael who built his previous POS system with 40+ chefs in his network:

"There are as many opinions about how a kitchen ticket should look as there are cooks."

The bar wants small print without category headers. The kitchen wants big font + table number on top + allergies in bold. The pastry station only wants its own items, and maybe also wants to see what the bar is sending in parallel so timing works out when the guest gets both starter and beer at once.

Before we built Ticket Templates, every kitchen ticket was hardcoded: same layout, same width, same footer on every single ticket printer in the entire system. Now it's your call.

What is a ticket template?

A ticket template is a reusable layout for kitchen tickets. You build it once, link it to one or more destinations, and every time the POS sends a ticket to that destination, that exact template is used.

That means you can have:

• A template for the kitchen with big font and clear allergy notes
• A template for the bar with compressed layout and no category headers
• A template for pastry/cold kitchen with inverted headers and room for the chef's signature
• Or just one shared template used everywhere — if that's enough for you

Completely your call. Nothing is locked.

One template – many destinations

A single template can be linked to multiple destinations. Example:

So if you change something in "Kitchen-big-font" (e.g. make the order number even bigger), all three kitchen-related destinations update at the same time. One place to edit, many places to use.

It also means you can test variants freely without breaking anything: duplicate a template, tweak it, link it to a destination you want to experiment on, see how it lands. Works? Keep going. Doesn't? Link back to the old one.

Default template per restaurant

Every restaurant has one default template, automatically created when you activate Vendion. It works out of the box — same layout as our pre-thought-out tickets. You don't have to do anything if you're happy with how tickets look from the start.

But when you do want to tailor something:

• Create a new template (or duplicate the existing default)
• Link it to a destination
• Let the other destinations use the restaurant's default

Destinations without their own template fall back to the restaurant's default automatically. So you can start tailoring one destination (e.g. bar tickets that your bartenders keep complaining about) without redesigning every ticket at once.

What can you customize?

You have full control over:

The header (top of the ticket):

• Table number
• Tab name
• Daily order number + prefix (#, Order, Beställning, …)
• Receipt number (if the order is paid)
• Time and date
• Destination name (→ Kitchen, → Bar)
• Server's name
• Order type (Dine-in / Takeaway / Delivery)
• Guest name and guest count
• Tab note (e.g. "Birthday — bring out cake at 9pm")

The product section:

• Product name font size (small / medium / large)
• Bold on/off
• Price per row
• Modifier size + price on modifiers
• Kitchen note size
• Category headers ("── Starters ──") on/off
• Discount info per row

Footer:

• Total item count
• Custom footer text (e.g. "Thanks! /Anna")
• "Powered by Vendion" on/off

Layout:

• Paper width (32 / 42 / 48 characters)
• Top whitespace (so you can hang the ticket on the rail)
• Bottom whitespace (before auto-cut)

We deliberately designed this as toggles and sizes rather than a free drag-and-drop editor. Why? Three reasons:

1. Nothing can break — every field you turn on has its place, the order is fixed and thought through
2. Live preview can show exactly what the ticket looks like without you having to click it together from scratch
3. Done in 2 minutes — you don't need to read a manual or take a course

For 90% of restaurants, this is plenty with margin to spare.

Where do I find Ticket Templates?

Everything lives under /admin/bongdestinationer in Boss Mode. The page has two tabs:

• Destinations – your kitchen stations (Kitchen, Bar, Dessert, Pass…)
• Templates – your layouts

Click the Templates tab. You'll see a list of every template you've built so far. The default is marked with a gold star. Each row shows name, width, rough layout and quick actions for edit, duplicate, set as default and delete.

Next steps

• Create and customize your first ticket template — step by step, done in five minutes
• Link a ticket template to kitchen destinations — so your new tickets actually start coming out on the right printer
• Correction, transfer and void tickets — automatic special tickets that notify the kitchen about changes