Create and customize your first ticket template

Creating your own ticket template takes about five minutes the first time. After that you can reuse the same layout for as many destinations as you like.

Step 1 — Open the Mallar tab

Go to Admin → Bongning. The page has four tabs: Destinationer (Destinations), Gästnotiser (Guest notifications), Inställningar (Settings) and Mallar (Templates). Click Mallar.

The list shows your restaurant’s templates. The default has a star. If the list is empty, create your first template.

Step 2 — Create a new template

Click Ny bongmall (new ticket template). The dialog starts with Vendion’s standard layout. To start from one of your customized templates, use Duplicera (Duplicate) in the template list instead.

Step 3 — Name the template

Type the name in the Namn (name) field. Name it something that'll be obvious to future-you. Suggestions:

• "Bar-small-font"
• "Kitchen-big-font"
• "Dessert-with-chef-signature"
• "Lunch-compact"
• "Evening-with-price"

Avoid "New template" or "Test2" — you'll thank yourself when you come back in three weeks and have to pick the right one from a dropdown on the destinations page.

Step 4 — Customize the rows

On the left of the dialog the settings are one list, on the right is the preview. On larger screens they appear side by side. The preview is drawn the same way the printer prints the ticket, so content, order, sizes and line breaks match the paper. Above it you switch between Bordsorder (table order) and Order utan bord (order without a table) to see both versions of the top of the ticket. Still check a printout on the printer – the screen font is not the printer's.

Every time you switch a row on or off, change a size or edit a text field, the preview updates immediately. No awkward "save and check" cycles.

The list has four parts:

• Papper (paper) — Pappersbredd (paper width), Tomrum överst (top whitespace, for hanging on a rail), Tomrum nederst (bottom whitespace)
• Överst på bongen (top of the ticket) — Bord (table), Notans namn (tab name), Notanummer (tab number), Ordernummer (order number), Tid, Datum, Station, Servitör (server), Serveringssätt (serving method), Gästens namn (guest name), Antal gäster (guest count), Notans notering (tab note). Notanummer and Ordernummer have the field Text före numret (text before the number)
• Varje artikel (each item) — Kategorirubriker (category headers), Produktnamn (product name), Pris per rad (price per row), Ingredienser, Tillval och UTAN (modifiers and NO, with the switch Visa pris per tillval), Köksanteckning (kitchen note), Allergi (allergy), Andra stationers artiklar (other stations' items)
• Nederst (bottom) — Totalt antal artiklar (total item count), Egen text (custom text), Powered by Vendion

Every row has the columns Visas (shown, on/off), Storlek (size: S, M or L) and Fet (bold). Rows that always print, such as Produktnamn, say Alltid (always) in the Visas column.

Three concrete scenarios:

Scenario 1 — Bar staff want small print without category headers

Bar tickets are often shorter. You want the bartender to scan the whole ticket at a glance.

1. Go to Varje artikel
2. Pick S under Storlek on the Produktnamn row
3. Switch off Visas on the Kategorirubriker row
4. Check the preview — the ticket is now compact and straight to the point

Scenario 2 — Kitchen wants big font, table number on top, and clear notes

1. Go to Överst på bongen
2. Make sure the Bord row has Visas on and Storlek L
3. The Ordernummer row at Storlek L
4. Go to Varje artikel
5. Set the Produktnamn row to Storlek M or L
6. Switch on Fet on the Produktnamn row
7. Set the Köksanteckning row to Storlek M. If allergies should stand out just as much, raise the Allergi row too – it has its own size

The preview now shows a readable, well-structured ticket visible from the other side of the kitchen.

Scenario 3 — Dessert wants to know what bar is serving in parallel

Show other ordered items as a reference. They show what has been sent to other stations on the same tab, not whether the bar has started or finished preparation.

1. Go to Varje artikel
2. Scroll to the Andra stationers artiklar row
3. Switch on Visas
4. Write a heading the kitchen staff recognizes in the Rubrik (heading) field below the row, e.g. "— Other on the order —" or "— Bar is sending —"

Now the bar's items appear in a small separate section at the bottom of the dessert ticket. Subtle, but great for timing.

Step 5 — Save

Click Save in the bottom right. The dialog closes and your new template appears in the list.

If you press Cancel instead, your changes vanish without saving — perfect if you just wanted to play around and see how the toggles behave.

Step 6 — Link to a destination

The template is now in the system but it's not being used anywhere yet. Next step is to go to the Destinations tab, pick e.g. the Bar destination, click Edit, and in the Bongmall field under Mall pick your new layout. The field is on destinations of the type Bongskrivare (ticket printer) – a kitchen screen does not use a ticket template. Full guide in the article "Link a ticket template to kitchen destinations".

Duplicate to test variants

One of the best tips: duplicate a working template before you experiment. Hit the duplicate icon (document icon) on the row in the list, and you get an exact copy to play with. If you do something silly the original is untouched.

Only one default per restaurant

The default template is the one used by all destinations that don't have their own template linked. When you want to change which template is default:

1. Go to the list in the Mallar tab
2. Click the star icon (Gör till standardmall, make default) on the template you want to make the new default

It becomes default automatically, and the old default loses its star.

You cannot delete the default template. If you really want to remove it, you first have to pick another template as default, then you can delete the old one.

Common mistakes to avoid

• Too large a size + too many rows at the top → the ticket becomes several meters long. Check the preview and remove what you don't need
• Same name on multiple templates → hard to find the right one later. Be specific in naming
• Forgetting to link to a destination → you create a template but tickets still print with the default. Go to Destinations and pick your new layout

Once saved, every new ticket going to the destination you linked the template to will follow your new format. Tickets already printed obviously don't change — it's only from the next send-to-kitchen click that the new layout appears.