Create and customize your first ticket template

Creating your own ticket template takes about five minutes the first time. After that you can reuse the same layout for as many destinations as you like.

Step 1 — Open the Templates tab

Go to /admin/bongdestinationer in Boss Mode. The page has two tabs: Destinations and Templates. Click Templates.

You'll see the list of every template in the restaurant. If this is your first time there's only one row — "Default" with a gold star. That's your restaurant's default template, created for you when Vendion was activated.

Step 2 — Create a new template

Click + New template in the top right. A dialog opens. What happens behind the scenes is smart: Vendion clones your default template as the starting point. Your new template is already a working ticket — you don't start from a blank page with a risk of forgetting something.

Step 3 — Name the template

Name it something that'll be obvious to future-you. Suggestions:

• "Bar-small-font"
• "Kitchen-big-font"
• "Dessert-with-chef-signature"
• "Lunch-compact"
• "Evening-with-price"

Avoid "New template" or "Test2" — you'll thank yourself when you come back in three weeks and have to pick the right one from a dropdown on the destinations page.

Step 4 — Customize the left panel

The dialog is split in two:

• Left (50%) — the form with every setting, split into tabs Layout / Header / Items / Footer
• Right (50%) — live preview showing exactly what your ticket looks like

Every time you toggle something, change a size or edit a text field, the preview updates immediately. No awkward "save and check" cycles.

The tabs:

• Layout — paper width, top whitespace (for hanging on a rail), bottom whitespace
• Header — table number, tab name, order number, time, date, destination, server, order type, guest, tab note. Each row has a toggle, a label and (where relevant) a size dropdown (S/M/L) and bold
• Items — product name size, bold, price per row, modifier size, modifier price, kitchen note size, category headers, discount info, "show other destinations' items"
• Footer — total item count, custom footer text, "Powered by Vendion"

Three concrete scenarios:

Scenario 1 — Bar staff want small print without category headers

Bar tickets are often shorter. You want the bartender to scan the whole ticket at a glance.

1. Open the Items tab
2. Change Product name size to Small
3. Turn off Show category headers
4. Check the preview — the ticket is now compact and straight to the point

Scenario 2 — Kitchen wants big font, table number on top, and notes in bold

1. Open the Header tab
2. Make sure Table number is on with size L
3. Daily order number on L
4. Go to Items tab
5. Set Product name size to Medium or Large
6. Bold on product names on
7. Kitchen note size to Medium

The preview now shows a readable, well-structured ticket visible from the other side of the kitchen.

Scenario 3 — Dessert wants to know what bar is serving in parallel

For timing: when the dessert is ready, the dessert server should know if the parallel coffee is already on its way out from the bar.

1. Open the Items tab
2. Scroll to Show other destinations' items
3. Toggle it on
4. Write a label the kitchen staff recognizes, e.g. "— Other on the order —" or "— Bar is sending —"

Now the bar's items appear in a small separate section at the bottom of the dessert ticket. Subtle, but great for timing.

Step 5 — Save

Click Save in the bottom right. The dialog closes and your new template appears in the list.

If you press Cancel instead, your changes vanish without saving — perfect if you just wanted to play around and see how the toggles behave.

Step 6 — Link to a destination

The template is now in the system but it's not being used anywhere yet. Next step is to go to the Destinations tab, pick e.g. the Bar destination, click Edit, and in the Template dropdown pick your new layout. Full guide in the article "Link a ticket template to kitchen destinations".

Duplicate to test variants

One of the best tips: duplicate a working template before you experiment. Hit the duplicate icon (document icon) on the row in the list, and you get an exact copy to play with. If you do something silly the original is untouched.

Only one default per restaurant

The default template is the one used by all destinations that don't have their own template linked. When you want to change which template is default:

1. Go to the list in the Templates tab
2. Click the star icon on the template you want to make the new default

It becomes default automatically, and the old default loses its star.

You cannot delete the default template. If you really want to remove it, you first have to pick another template as default, then you can delete the old one.

Common mistakes to avoid

• Too large a font + too many header fields → the ticket becomes several meters long. Check the preview and remove what you don't need
• Same name on multiple templates → hard to find the right one later. Be specific in naming
• Forgetting to link to a destination → you create a template but tickets still print with the default. Go to Destinations and pick your new layout

Once saved, every new ticket going to the destination you linked the template to will follow your new format. Tickets already printed obviously don't change — it's only from the next send-to-kitchen click that the new layout appears.