Correction, Transfer and Void Tickets

When an order changes after being sent, the affected stations need to know. Vendion supports correction, transfer and void/return tickets. Delivery depends on both destination settings and the options selected in the POS action dialogs.

Change an item already sent to the kitchen

A sent row cannot be freely edited in the item dialog: quantity, variant, modifiers, course and kitchen note are locked there. If the guest needs a different variant or modifier:

1. Check what the kitchen has already prepared.
2. Remove the incorrect sent item or unit. Manager approval may be required.
3. Keep Skicka retur-bong till köket (Send return ticket to kitchen) enabled when the kitchen should be notified, and confirm Ta bort (Remove).
4. Add the correct item with its variant, modifiers and note.
5. Send to kitchen and confirm that the station has understood the change.

When a dispatch contains a correction, its ticket may have a KORREKTION heading and refer to an earlier ticket. It shows the affected rows. Do not assume that every edit in the POS immediately produces another printout.

Transfer ticket when the guest changes tables

Open the tab’s move function and select the new table. For a tab with sent items, the dialog offers Skicka flyttbong (Send transfer ticket). Keep it enabled when the relevant stations should be notified.

The ticket has a FLYTTBONG heading and shows the old and new table. Transfer tickets must also be enabled for the destination. Repeated moves can therefore produce multiple messages.

The transfer ticket has the same top section as a normal ticket: tab number, tab name, tab note, guest, guest count and allergy come along, since the dishes are still to be cooked.

Void ticket when a sent item is removed

A void/return ticket headed KORRBONG identifies the item that was removed. It can also refer to earlier ticket numbers, helping the kitchen find the original order.

It has the same top section as a normal ticket – tab number, tab name, tab note and guest – but no large allergy box, since nothing is to be cooked.

Check the send-return-ticket option in the confirmation dialog. Removing an item in the POS does not prove that preparation has stopped. For an urgent change, also speak to the staff involved.

A refund in Tidigare notor (previous tabs) sends the same kind of void ticket when Skicka korrbong till köket (send a void ticket to the kitchen) is on. It shows the quantity being refunded – not the row's full quantity – with modifiers and removed ingredients, and the tab's table or serving method.

Fire ticket when a course is sent for cooking

If you use courses and the fire ticket's content is Rättens artiklar (the course's items, the default), a ticket of its own prints when the server fires a course. It carries the large heading *** FRAM *** (FIRE) followed by the course name – the heading is what tells a cook command apart from an order. Otherwise the fire ticket is printed with the station's template, just like a normal ticket: the template's sizes and settings apply, so tab number, tab name, serving method, tab note, allergy, modifiers, ingredients and prices appear when the template has them switched on. The server line shows the person who fired the course.

With Hel beställning vid första framningen (whole order on the first firing), the tab's first fire ticket instead combines the station's own items on one ticket. The selected course is marked FRAM (FIRE), and the other courses VÄNTAR (WAITING). No separate order ticket is needed first for that station. Later firings produce separate tickets for the course being fired. Rows held with Vänta are excluded. See "Courses – Hold and Fire" for the full workflow.

Fire the same course again, for rows that were added later, and the ticket is headed *** FRAM *** (FIRE) with TILLÄGG (ADDITION) and the course name on the lines below, all three in large text. It contains only what is new.

A station that only needs to know that a course was fired gets a notice without items instead. It is headed *** FRAMMAD *** (FIRED) with the course name on the line below, both in large text.

Undo a firing: for two minutes after a course is fired, the Ångra (undo) button appears on the course's row in the tab. Press it and a retract ticket prints, headed *** ÅTERTAG *** and LAGA INTE (RETRACTED – DO NOT COOK), followed by the course name. It goes to the stations that received the items, lists what should not be cooked and shows which fire ticket it corrects, for example Korrar bong: #42 (corrects ticket #42). The course is then waiting again and can be fired anew.

The fire ticket's content is set under Meny → Rätter → Inställningar (menu → courses → settings) and can be overridden per station under Bongning → Destinationer. The headings are chosen by the action and cannot be edited in the template editor – exactly as for correction, transfer and void tickets.

Enable message types per destination

1. Open Admin → Bongning → Destinationer.
2. Select Redigera (Edit) for the kitchen, bar or another station.
3. Find Meddelandetyper till köket (Kitchen message types).
4. Select the messages the station should receive.

Click Spara (Save). These are destination settings. Select the layout separately in the Bongmall (ticket template) field under Mall (available on destinations of the type Bongskrivare, ticket printer).

Cutting

The same editor contains Hårdvara (Hardware) with Auto-klipp efter bong (auto-cut after ticket). When on, which is the default, the printer cuts the ticket after printing. When off, the ticket is not cut – the paper is fed out a little so the ticket can be torn off. The setting applies to every ticket to the destination, including tickets from online orders, course firing and Magic Button.

Special tickets use the destination’s template with an additional message heading. The action determines the heading; the template editor has no separate text field for it. A heading that does not fit at double size prints at normal size instead of being broken in two.

Match the station’s work

The kitchen and pass often need both removal and table-move information. A takeaway station may have less need for table transfers. Agree with each station before disabling a message type, and test a complete change so everyone understands how the original ticket, return and replacement order relate.