Ticket Destinations – Kitchen Routing

Ticket destinations control where orders are sent – to the right kitchen, bar or station. Manage them under Settings → Ticket Destinations.

What is a ticket destination?

• A logical place where tickets are sent (e.g. "Kitchen", "Bar", "Dessert")
• Linked to a device (KDS screen or ticket printer)
• Menu items are assigned to the right destination

Create a ticket destination:

1. Go to Settings → Ticket Destinations
2. Click + New ticket destination
3. Fill in:
   • Name (e.g. "Kitchen", "Bar", "Dessert")
   • Type – KDS (digital screen) or Printer (physical ticket)
   • Device – Which KDS screen or printer receives tickets
4. Click Save

Types of ticket destinations:

Assign menu items to destinations:

1. Open a menu item under Settings → Menu → Products
2. Select Ticket destination in the dropdown
3. Save the item

Example setup:

How it works:

1. Staff places an order with pasta and a cocktail
2. The pasta is sent to "Kitchen" (KDS screen)
3. The cocktail is sent to "Bar" (ticket printer)
4. Each station only sees their orders

Tips:

• Set a ticket destination on ALL menu items – otherwise they won't appear in the kitchen
• An item can only have one ticket destination
• Test by placing a test order and verifying the ticket arrives at the right place