Ticket Destinations – Kitchen Routing
Ticket destinations control where orders are sent – to the right kitchen, bar or station. Manage them under Admin → Bongning (Ticket routing).
What is a ticket destination?
- A logical place where tickets are sent (e.g. "Kitchen", "Bar", "Dessert")
- Linked to a device (KDS screen or ticket printer)
- Menu items are assigned to the right destination
Create a ticket destination:
- Go to Admin → Bongning (Ticket routing)
- Click Add destination
- Fill in:
- Name (e.g. "Kitchen", "Bar", "Dessert")
- Type – KDS (digital screen) or Printer (physical ticket)
- Device – Which KDS screen or printer receives tickets
- Click Create
Per-station settings of its own: Under Redigera (edit) on a destination there are three settings that concern courses. All three inherit the restaurant default unless you set something of your own.
| Setting | What it does |
|---|---|
| Bonga-läge för denna destination | The station can have its own dispatch mode, for example Bara vid framning (only on firing) in the kitchen while the bar runs the default |
| Frambongens innehåll | Rättens artiklar, i mindre stil (the course's items, smaller) or Bara FRAM + rättnamn + bord (just FIRE + course name + table) |
| Meddela andra stationer när en rätt frammas hit | Tick the stations that should get a short notice without items, for example "HUVUDRÄTT FRAMMAD · Bord 7" |
Bara vid framning cannot be combined with Bara FRAM + rättnamn + bord on the same station – the station would never see what to cook. The POS refuses to save and tells you why.
Two things worth knowing: the notification list shows printer destinations only – a KDS station sees the course status in real time anyway. And a station cannot notify itself; the database refuses.
Types of ticket destinations:
| Type | Description | Best for |
|---|---|---|
| KDS | Ticket displayed digitally on a kitchen screen | Kitchen with screen |
| Printer | Ticket printed on a ticket printer | Kitchen without screen, bar |
Assign menu items to destinations:
- Open a menu item under Menu → Products
- Select Ticket destination in the dropdown
- Save the item
Example setup:
| Destination | Type | Device | Items |
|---|---|---|---|
| Kitchen | KDS | KDS Kitchen | All food dishes |
| Bar | Printer | Ticket Printer Bar | Drinks, cocktails |
| Dessert | KDS | KDS Kitchen | Desserts |
How it works:
- Staff places an order with pasta and a cocktail
- The pasta is sent to "Kitchen" (KDS screen)
- The cocktail is sent to "Bar" (ticket printer)
- Each station receives its items. If Visa andra stationers artiklar på bongen is enabled, reference information from other stations can also appear
Tips:
- Assign a destination to every item that needs sending to kitchen or bar. Unrouted items can be skipped; the POS can be configured to ask staff for a destination when sending manually
- An item can only have one ticket destination
- Test by placing a test order and verifying the ticket arrives at the right place
This feature is part of Vendion POS.
Curious how it looks in practice? Read more about the product or book a short demo.
Was this article helpful?