Printers – Pair and Configure

Vendion uses Star mC-Print3 thermal printers (CloudPRNT) for receipts and kitchen tickets. Manage printers under Devices → Printers.

Add a printer:

1. Go to Devices → Printers
2. Click Add printer
3. Fill in:
   • Name (e.g. "Receipt Printer Register 1", "Ticket Printer Kitchen")
   • MAC address (found on the printer's underside or network configuration)
4. Click Save

Whether the printer handles receipts or kitchen tickets is not decided here, but by where you link it: as the Standard Kvittoskrivare (Default receipt printer) on a register (receipts) or on a ticket destination (kitchen and bar tickets).

Find the MAC address:

• Print the printer's network status page (hold the feed button at startup)
• The MAC address looks like: "00:26:AB:12:34:56"
• The MAC address is also in the printer's CloudPRNT settings

Link printer to workstation:

1. Open the till’s Hårdvara (Hardware), or the kiosk’s Betalning (Payment), under Enheter.
2. Choose Standard Kvittoskrivare (Default receipt printer).
3. The selection saves immediately.

Connect the printer:

Under Setup-URLer för skrivar-konfiguration, copy the address for the printer’s CloudPRNT settings. Follow the Star CloudPRNT setup guide before testing.

Test print:

1. Go to the printer in the list
2. Click Test
3. A test receipt prints if everything works

Remove a printer:

1. Go to Devices → Printers
2. Click the trash icon on the printer's row
3. Confirm in the dialog

The printer disappears from the list and can no longer receive print jobs. Queued jobs that have not been fetched yet are removed with it. If a ticket destination uses the printer, that destination is left without one — review Ticket destinations afterwards and point them elsewhere, otherwise tickets will not print.

To pause a printer temporarily, switch off the toggle on its row instead of removing it.

Printer types:

Troubleshooting:

• Printer not responding → check network connection, CloudPRNT settings and MAC address
• Print is blank → check that the paper roll is correctly inserted
• Printer prints wrong tickets → check the ticket destination

Tips:

• Name printers clearly by location and type
• Do a test print immediately after configuration
• Kitchen ticket printers should have extra paper rolls nearby