Express Kiosk – Setup and Guest Flow

The Express kiosk is an iPad or Android tablet mounted at the counter where guests order and pay themselves – perfect for lunch rushes, takeaway queues and evening shifts with limited staff.

Part 1: Hardware and base setup

You need:

Printer setup:

• The kiosk uses the same receipt printer as your main POS if they're close
• For high volume: dedicated printer behind the counter – see Printers – Pair and Configure

Part 2: Configure the workstation

1. Contact Vendion support to add a new workstation of type Express
2. Info we need:
   • Name: e.g. "Kiosk 1"
   • Fiscal register ID: unique ID (e.g. K-EXP-1) – required by the Tax Agency
   • Printer: which receipt printer it should use
   • Fiscal box: can share with POS or have its own
3. Within 1 business day the kiosk has an identity in the system and is ready to use

Part 3: Configure kiosk settings

On the physical iPad:

1. Open Safari → go to app.vendion.com/staff/express
2. Log in with a staff PIN that has permission to run the Express kiosk
3. First time: choose which workstation this is
4. Go to Settings (gear icon) and configure:

1. Enable Guided Access on iPad (iOS) or Kiosk Mode (Android) to lock out other apps

Part 4: Guest flow – 7 screens

Screen 1 – Attract (idle):

• Large pulsing "TAP TO START" button
• Background video or hero image (configurable in brand settings)
• Shows your restaurant name and logo

Screen 2 – Order type:

• If enabled: "Dine in?" / "Takeaway?" buttons
• Determines bong destination and VAT (12% on food both ways, but Tax Agency wants the split)

Screen 3 – Menu:

• Category bar on the left (landscape) or top (portrait)
• Large product cards (200×250px) with image + name + price
• Tap card → opens detail modal with variants/modifiers
• Cart badge top-right updates in real time

Screen 4 – Review:

• Guest sees their cart
• Can change quantity or remove items
• Shows total + VAT
• Button "Continue to payment"

Screen 5 – Upsell (optional):

• "Want fries with that?" / "Extra sauce?"
• Max 2 suggestions – not overwhelming
• "Skip" button always visible

Screen 6 – Payment:

• Total in huge font size
• Card only: Only card is supported today
• Guest places card on terminal
• "Processing..." 2–5 sec
• Success → next screen

Screen 7 – Confirmation:

• "Thanks! Order #12345"
• Order number shown large (for kitchen to call out)
• Estimated wait time (if KDS is connected)
• SMS receipt to guest if they want
• Auto-return to attract after 15 sec

Part 5: Common pitfalls

Problem: Kiosk freezes mid-order

• Fix: Attract timeout (120 sec) resets to start. Guest has to restart.
• Prevention: Keep iPad updated (iOS 17+), reboot every night.

Problem: "No printer" error on receipt

• Check printer is on
• Check it's on the same WiFi as the kiosk
• Test in Admin → Printers → Test print

Problem: Card payment doesn't work

• The card terminal must be paired with the kiosk (Bluetooth or USB)
• Test the terminal in "test mode" first
• Contact your acquirer (Worldline/Adyen) if the issue persists

Problem: Guest wants to pay with Swish or gift card

• Known limitation: Express kiosk currently only supports card
• Direct them to a staffed register – there Swish, Klarna, gift cards, loyalty all work
• Improvement on the Q3 2026 roadmap

Problem: Kiosk gets logged out by iOS

• Enable Guided Access (Settings → Accessibility → Guided Access)
• Triple-click Home and choose "Start" to lock the app

Part 6: Maintenance

• Daily: Wipe the touch screen and disinfect (guests touch everywhere)
• Weekly: Reboot the iPad (clears RAM, prevents freezes)
• Monthly: Check printer has paper, fiscal box is signing, card batch closes properly

Ask AI Boss: "How many orders has kiosk 1 taken this week?" – AI Boss splits sales per workstation.

"What's the kiosk average order vs. POS?" – AI Boss compares.