Express Kiosk – Setup and Guest Flow

Express is the restaurant's self-service register. Guests select products on the screen and pay on a connected card terminal.

Prepare the device: Contact Vendion to add an Express kiosk. Once available, open Enheter → Expresskassor in admin and select it. Provide stable power, internet, a suitable touchscreen and a compatible integrated card terminal. An unconnected standalone terminal does not automatically complete the kiosk payment flow.

Per-kiosk settings:

Settings save when changed. Read any errors and check the result on the kiosk.

Behaviour:

• Tema: explicitly choose Dark or Light to set the appearance.
• Återgå till start efter: 30–600 seconds, normally preset to 120. After inactivity, guests get a prompt with extra time before the order is cancelled.
• Ordertyp: Fråga kunden (ask), Alltid äta här (always dine in) or Alltid takeaway.

Payment and receipt: Card payments must be activated and a terminal connected to this kiosk. Swish is shown as not yet available in the Express settings. For printed receipts, also select a receipt printer; kitchen tickets and customer receipts serve different purposes.

Link and check: Use Länka and follow the device instructions. It should open the selected Express kiosk and show the restaurant start screen. With a manager, check the menu, options, ordering methods, terminal, receipt and kitchen ticket before guest use. Do not assume a payment is simulated.

If card payment or receipt creation fails, check the existing order and payment before starting another purchase. Do not routinely clear device browser data; this can remove its kiosk binding.

Link the device

Open the Express register's Länka tab and generate a one-time code. On the device to be used, choose Länka kassa on the login page and enter the code. It is valid for 15 minutes and can be used once. Then follow the device's sign-in flow to open Express.

Check the guest flow before opening

Express lets guests order and pay on the restaurant's self-service screen. The visible steps depend on that kiosk's settings.

1. Start The guest taps the start screen to begin a new order.

2. Choose the ordering method If Ordertyp is Fråga kunden, the guest chooses dine-in or takeaway. Otherwise, the preset method is used.

3. Choose products The guest browses menu groups and opens products to choose quantities, variants and options. Product images and allergen information follow your settings. Help guests with allergies or unclear product information.

4. Check the order In the summary, the guest checks products, changes quantities and removes lines. They can go back to continue shopping or proceed using the payment button showing the amount.

5. Optional additional-product suggestions If upselling is enabled, the kiosk can suggest more products from the menu. The guest chooses whether to add anything or skip. Suggestions depend on available products and the order.

6. Pay on the terminal The guest follows the connected card terminal's instructions and waits for confirmation. After terminal approval, Vendion completes the receipt. If something fails, staff should help and check the payment before the guest starts again.

7. Confirmation and receipt After successful completion, a thank-you message and order number appear. The order goes to the kitchen according to your settings. The receipt is printed on the selected receipt printer, displayed as a digital-receipt QR code, or both, depending on Betalning settings. For a digital receipt, the guest can request more scanning time. The screen then returns to the start, or the guest chooses a new order.

If the guest becomes inactive: After the configured idle time, an Är du fortfarande här? (are you still there?) prompt appears with a 30-second countdown. The guest can tap Ja, fortsätt (yes, continue) or Avbryt beställning (cancel order). If time expires, the abandoned order resets. This timer applies to the ordering steps and is not an indication of an initiated card payment's outcome.

Change behaviour and display under Enheter → Expresskassor, selecting the correct device.