Express – Configure the Kiosk
Set up kiosk behavior per workstation. Vendion's Express kiosk runs on a tablet (iPad or Android) mounted at the counter and drives the flow Attract → Order type → Menu → Review → Upsell → Payment → Confirmation. Each kiosk has its own settings – so you can have an entrance kiosk with one theme and a takeaway kiosk with another.
Find the settings
Admin → Enheter → Expresskassor → select the kiosk. The tabs are Beteende (behavior), Visning (display), Betalning (payment), Kontrollbox and Länka (link).
Full settings list
| Setting | Values | Description |
|---|---|---|
| Tema | Dark / Light / Auto | Select Light or Dark explicitly. Auto currently displays dark and does not follow the device's system theme. |
| Timeout | 30–600 sec (default 120) | Seconds before inactivity warning |
| Show allergens | On/Off | Shows allergen icons on product cards |
| Show images | On/Off | Product images in the grid (off = less distracting) |
| Language | Swedish / English | Swedish is default |
| Order type | Ask guest / Always dine in / Always takeaway | Labels the order and can affect food VAT when variable VAT is active |
| Upselling | On/Off | Enables/disables the suggestion step |
| Payment | Card (terminal) | Link the terminal the kiosk should use. The Swish switch is currently disabled. |
| Receipt strategy | Paper / Digital / Both | Select delivery and link a receipt printer when using paper. |
Theme options in detail
- Light: White background, black text – fits bright restaurants with big windows
- Dark: Dark background and light text – premium look, works in dimmed light
- Auto: Currently displays dark and does not follow the device's system theme. Select Light or Dark for the appearance you want
Timeout behavior
Express is a public kiosk – if a guest loses focus the register should not sit there with a half-finished order. The flow:
- Inactivity for X seconds (default 120)
- A countdown dialog appears: "Timeout in 30 sec"
- Guest chooses to continue in the dialog → timer resets
- Otherwise → cart is cleared, return to attract screen
Tip: 120 sec is a good default. In kid-friendly settings 180 sec can help. In fast food with queues 60 sec may be better.
Upsell step
When enabled, an upsell step appears between Review and Payment:
- The kiosk suggests up to three available products that can be added without mandatory choices.
- Products already in the cart, sold out, or requiring a variant or mandatory modifier are excluded.
- If no suitable suggestions exist, the step is skipped.
The guest can add a suggestion or proceed without one. Suggestions follow the menu order, but placing a product first does not guarantee that it will appear.
Order type behaviors
- Ask the guest: Screen with two big buttons with icons: "Dine in" / "Takeaway"
- Always dine in: Skips the question, order gets order type "Dine in"
- Always takeaway: Skips the question, order type "Takeaway"
Why does it matter? The ticket gets a clear tag ("TAKEAWAY") and the kitchen packages correctly. With variable VAT, the order type can also change food VAT. Check the setting under Bokföring → Moms (bookkeeping → VAT).
Troubleshooting
| Symptom | Check |
|---|---|
| Payment cannot start | Under Betalning, check that card is active and a working terminal is linked. Also check Kontrollbox. |
| No paper receipt | Check Kvittostrategi (receipt strategy), the assigned printer and paper. Check payment status before starting another purchase. |
| Items missing or routed incorrectly | Check product availability and Admin → Bongning (kitchen dispatch). |
| Allergen information missing | Check Visning → Visa allergener and the product's registered allergens. |
| Screen turns off or freezes | Check connection, power and device display settings. Contact support if the issue returns. |
| You need to leave the kiosk | Use the staff menu below. |
Leaving kiosk mode (staff)
The kiosk deliberately has no visible way out – a guest must not be able to reach settings or admin. Staff get out via a hidden gesture:
Tap five times in the top-left corner of the screen (within three seconds). A staff menu opens with three choices:
| Choice | What it does | Code |
|---|---|---|
| Switch device | Releases the kiosk from this device and goes to device selection | Manager PIN |
| Kiosk settings | Opens this page's settings in admin | Admin code |
| Admin | Opens administration | Admin code |
The code is required for the choice, not to open the menu. The menu itself only shows the three buttons – no data. Switch device releases the register from the hardware; if you just want to change a setting and come back, choose Kiosk settings instead.
The gesture works even when the kiosk shows "Temporarily closed" (control unit unreachable). That is exactly when you need to reach the settings.
Missing the corner does nothing. The guest's order only starts on the large button in the middle of the attract screen, so a tap beside it is harmless – just tap again.
Production & security
- Configure the device’s own kiosk mode if guests must not leave the app. Vendion does not automatically enable iPad Guided Access.
- The inactivity timer applies to the guest’s ordering session; it is not an administrator auto-logout guarantee.
- Keep the kiosk connected and check the menu after changes.
Common setups per environment
Quick-service restaurant (lunch): Dark theme, timeout 60 sec, Ask order type, Upsell on, Images on
Café / takeaway-focused: Light theme, timeout 120 sec, Always takeaway, Upsell on (drink + dessert)
À la carte restaurant (side kiosk): Dark theme, timeout 180 sec, Always dine in, Upsell off (more premium feel)
Known limitations
- Gift cards and loyalty don't work in the kiosk today – guests pay through the connected card terminal (use POS for gift card/loyalty)
- No search in the menu
- Upsell suggestions are filtered by availability, required choices and items already in the cart
See also: Express – overview and Express – guest experience.
This feature is part of Vendion POS.
Curious how it looks in practice? Read more about the product or book a short demo.
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