Express – Configure the Kiosk

Set up kiosk behavior per workstation. Vendion's Express kiosk runs on a tablet (iPad or Android) mounted at the counter and drives the flow Attract → Order type → Menu → Review → Upsell → Payment → Confirmation. Each kiosk has its own settings – so you can have an entrance kiosk with one theme and a takeaway kiosk with another.

Find the settings

Admin → Enheter → Expresskassor → select the kiosk. The tabs are Beteende (behavior), Visning (display), Betalning (payment), Kontrollbox and Länka (link).

Full settings list

Theme options in detail

• Light: White background, black text – fits bright restaurants with big windows
• Dark: Dark background and light text – premium look, works in dimmed light
• Auto: Currently displays dark and does not follow the device's system theme. Select Light or Dark for the appearance you want

Timeout behavior

Express is a public kiosk – if a guest loses focus the register should not sit there with a half-finished order. The flow:

1. Inactivity for X seconds (default 120)
2. A dialog appears: Är du fortfarande här? (are you still there?) with the text "Din session avslutas om 30 sekunder" (your session ends in 30 seconds) and a countdown
3. Guest taps Ja, fortsätt (yes, continue) → timer resets
4. Guest taps Avbryt beställning (cancel order), or time runs out → cart is cleared, return to attract screen

Tip: 120 sec is a good default. In kid-friendly settings 180 sec can help. In fast food with queues 60 sec may be better.

Upsell step

When enabled, an upsell step appears between Review and Payment:

• The kiosk suggests up to three available products that can be added without mandatory choices.
• Products already in the cart, sold out, or requiring a variant or mandatory modifier are excluded.
• If no suitable suggestions exist, the step is skipped.

The guest can add a suggestion or proceed without one. Suggestions follow the menu order, but placing a product first does not guarantee that it will appear.

Order type behaviors

• Fråga kunden: (ask the customer) Screen with two big buttons with icons: "Dine in" / "Takeaway"
• Alltid äta här: (always dine in) Skips the question, order gets order type "Dine in"
• Alltid takeaway: Skips the question, order type "Takeaway"

Why does it matter? The kitchen ticket shows the order type – Äta här (dine-in) or Ta med (takeaway) – at the top, where a table order shows its table number, so the kitchen packages correctly. The line follows the Serving method setting in the ticket template. With variable VAT, the order type can also change food VAT. Check the setting under Bokföring → Moms (bookkeeping → VAT).

Troubleshooting

Leaving kiosk mode (staff)

The kiosk deliberately has no visible way out – a guest must not be able to reach settings or admin. Staff get out via a hidden gesture:

Tap five times in the top-left corner of the screen (within three seconds). A staff menu opens with three choices:

The code is required for the choice, not to open the menu. The menu itself only shows the three buttons – no data. Switch device releases the register from the hardware; if you just want to change a setting and come back, go into admin instead and open Enheter → Expresskassor (devices → express registers) → select the kiosk.

The gesture works even when the kiosk shows "Tillfälligt stängd" (temporarily closed) (control unit unreachable). That is exactly when you need to reach the settings.

Missing the corner does nothing. The guest's order only starts on the large button in the middle of the attract screen, so a tap beside it is harmless – just tap again.

Production & security

• Configure the device’s own kiosk mode if guests must not leave the app. Vendion does not automatically enable iPad Guided Access.
• The inactivity timer applies to the guest’s ordering session; it is not an administrator auto-logout guarantee.
• Keep the kiosk connected and check the menu after changes.

Common setups per environment

Quick-service restaurant (lunch): Dark theme, timeout 60 sec, Ask order type, Upsell on, Images on

Café / takeaway-focused: Light theme, timeout 120 sec, Always takeaway, Upsell on (drink + dessert)

À la carte restaurant (side kiosk): Dark theme, timeout 180 sec, Always dine in, Upsell off (more premium feel)

Known limitations

• Gift cards and loyalty don't work in the kiosk today – guests pay through the connected card terminal (use POS for gift card/loyalty)
• No search in the menu
• Upsell suggestions are filtered by availability, required choices and items already in the cart

See also: Express – overview and Express – guest experience.