Express – Guest Experience

What it looks like for the guest.

Ordering:

1. The guest taps the screen to start
2. Chooses Äta här (dine in) or Ta med (takeaway) – this step only appears when the kiosk is set to ask the customer
3. Browses the menu via categories and allergen filter
4. Taps a product → sees details, variants, modifiers
5. Adds to the cart
6. Repeats until everything is ordered

Allergen filter: The guest can activate allergen filters – products that don't match are dimmed.

Review and pay:

1. The guest taps Gå till betalning (go to payment)
2. Sees the Din beställning (your order) overview with all items and the option to change quantities
3. Taps Betala (pay), the button showing the amount
4. Completes the payment
5. Sees confirmation screen with receipt number

Timeout: While ordering, a warning appears after the configured inactivity period, normally 120 seconds. The guest then has 30 seconds to choose to continue. With no response, the order resets to the start screen. This timer does not cancel a payment in progress.