AI Agents – Overview (Boss, Copilot, Guest)

Vendion has three AI assistants for different parts of restaurant work. They use information in the same system but are opened in different places.

AI Boss for restaurant management

Try “Show this week’s sales” or “What bookings do we have tonight?”. You can also request changes. Check that the correct restaurant is selected and that the answer covers the intended period.

POS Copilot during service

Try “What is on table 5’s tab?” or “What bookings arrive in the next hour?”. Copilot can also help with register actions, depending on the staff member’s permissions. Specify the table, tab, item and quantity when requesting a change.

A request to take payment can open the register’s checkout. Finish the payment there and check its result and receipt. A chat reply about payment does not replace that check.

AI for guests

Guest chat is available when Beställningsläge (ordering mode) is Chatt & meny (chat & menu) or Endast chatt (chat only) under Online Order → Inställningar → Grundinställningar (Settings → Basic settings). Change its name, personality and greeting under Online Order → AI-assistent.

Guests can ask about dishes and modifiers, add items to their cart and proceed with their order. Available order types depend on your settings. Table-ordering guests can also request staff assistance.

Allergen answers use the information you have entered. Guests should always confirm allergies and possible adjustments with staff; missing allergen information does not mean that a dish is allergen-free.

Using any assistant

• Write in Swedish or English and explain what help you need.
• Distinguish requests for information from requests to make changes.
• Review the result and check saved changes in the relevant part of Vendion.
• Include only personal information required for the task.

For detailed workflows, see the guides to AI Boss, POS Copilot and Online Order.