Fiscal Control Service – Checks and Outages

Vendion checks that the register's fiscal control service is available before completing a sale. If the check fails, the POS shows a warning and may block payment.

Read the status:

• The status can show Kontrollsystem online (control system online), Kontrollbox ej kopplad (not linked) or Kontrollbox ej nåbar (unreachable).
• An outage may show Kontrollbox offline — betalning ej möjlig (control box offline — payment unavailable).
• A failed attempt may open Kontrollboxen svarar inte (the control box is not responding), with Försök igen (retry) and Avbryt (cancel). Other payment failures may appear directly on the tab.

What to do during an outage:

1. Read the entire message and note which tab it concerns.
2. Check that the POS has internet access. Ask the restaurant manager to check the network if several devices have the same problem.
3. If no payment has started, wait for the status to recover before trying to complete the tab.
4. If a card payment has already started, first check the tab in Tidigare notor (order history) and the payment under Kortinlösen (card acquiring) in admin. Follow the checks below before retrying.
5. If the issue remains, contact your restaurant manager or Vendion support. Provide the register name, time, tab number and displayed message.

Check the register connection:

A user with the required permission can open Admin → Enheter → Kassor (devices → registers), select the register and open Kontrollbox. This shows its connection and activation status. Express registers have the equivalent setting under Expresskassor.

The control system is a connected service. Instructions to unplug a physical fiscal box do not apply to a service connection error. Ask support for help if the register is not linked or the status does not recover.

If the guest's card may have been charged:

A missing receipt does not establish whether the card was charged. The system may attempt to cancel a payment that could not be completed, but cancellation can also fail or require checking.

1. Wait until an ongoing terminal payment has a final result.
2. Check whether the tab is already paid and has a receipt in Tidigare notor.
3. Read any cancellation or action-required message and check the payment under Kortinlösen.
4. Do not charge again while the payment status is unclear. Contact support with the tab and payment details.
5. Retry only once you have confirmed that the tab is unpaid and no charge remains on the guest's card.

Open orders:

Check that an order is saved before leaving it. A fiscal control error does not automatically park every open tab. Reopen the existing tab when the problem is resolved to avoid duplicate orders.

A general internet outage can also affect saving orders and sending kitchen tickets. Follow the restaurant's outage procedure and contact the person in charge. Vendion does not automatically record manual payments afterwards.

Before service:

Check the connection and that the correct register is selected. Make sure staff know whom to contact during an outage and how to find the tab and payment for reconciliation.