Open the cash drawer without a sale

Sometimes the drawer needs to open without a sale taking place – to give change, add a float or fix something. This is called a no-sale (opening the drawer without a sale) and it is recorded as a till event.

Open the drawer

Choose Öppna låda (Open drawer) in the POS quick actions. If the button is missing, an authorized person can show it under Kassainställningar → Snabbknappar (POS settings → Quick buttons). Check that the drawer is connected to the till’s receipt printer. Complete any approval prompt and check that the drawer opens.

When is it used?

• You need to break a note for a guest
• You're adjusting or topping up the float in the drawer
• A colleague needs access to cash for a valid reason

Permission required

Opening the drawer without a sale is a protected action. It requires the right permission, and if the staff member doesn't have it a manager must approve with their manager PIN. The reason is simple: an open drawer with no link to a payment is sensitive, so Vendion makes sure every such opening can be followed up.

It's always logged

Every time the drawer opens without a sale it's recorded as a no-sale in the cash control, with the time and who did it. On the X and Z reports you'll see the line "Lådöppningar" (Drawer openings) with the count for the period. That makes it easy for you as the owner to see if the drawer is opened unnecessarily often.

Good to know:

• On a cash payment, the drawer can open automatically when Öppna kassalåda vid kontantbetalning (Open drawer on cash payment) is enabled under Kassainställningar → Hårdvara – no no-sale is needed.
• Cash movements like deposits and withdrawals are handled in side menu → Växelkassa (Cash management), not as no-sales.

Tip: Keep the number of no-sales down. Lots of unnecessary drawer openings are a classic warning sign for shrinkage – and with Vendion's log you spot patterns per till and per person right away.