Messages in the Staff Portal

Messages from your manager and from the Vendion system are collected in one place in the staff portal. No SMS threads, no confusion.

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Open messages:

1. Log into the staff portal
2. Click the Messages tab

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Three tabs in the inbox:

Unread

• Messages you haven't opened yet
• Shown in bold with blue marker
• The count appears as a number on the home tab

Read

• Messages you've already opened
• Sorted newest to oldest

Archive

• Older messages (automatically moved after 30 days)
• Kept for 1 year, then automatically deleted

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Different types of messages:

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Acknowledge a message:

If a message requires acknowledgment (your manager can mark important messages this way):

1. Open the message
2. Read through
3. Click Confirm read at the bottom
4. Time and date are saved – manager sees you've read it

Why acknowledgment? Used for safety info, new procedures and schedule changes where the manager needs to know everyone has seen the info.

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Reply to manager:

If the Reply button is visible, you can send a direct response:

1. Open the message
2. Click Reply
3. Write your response
4. Send

Your reply goes only to the manager (not to others who received the same message).

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Search and filter:

• Search field at top – search by subject or content
• Filter by type – only schedules, only manager messages, etc.
• Filter by date – last week, last month

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Notifications:

When a new message arrives:

• Push notification (if you have the app) – click directly to message
• Number on home tab – shows how many unread
• Red dot on message icon – also in desktop browser
• SMS – if manager chose SMS as delivery channel

Disable notifications: Go to Profile → Notification settings.

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Tips:

• Check messages daily – important schedule changes often come with short notice
• Acknowledge quickly – manager needs to see you've read before moving on
• Reply instead of calling – chat history stays, calls are forgotten