Vendion
    Staff & Scheduling

    Tell Us When Something Breaks in the App

    3 min read
    Categories and articles

    If you find something that does not work in the app, or something more awkward than it should be, we want to know. In the top right of the staff portal there is a lifebuoy icon. It opens Hjälp & feedback (help and feedback), and from there it goes straight to Vendion developers.

    Your manager does not see what you write there.

    Two routes – and you choose first

    The first thing you meet is a question, not a text field. That is deliberate: most questions that come up in a staff app are not ours to answer.

    You chooseWhat happens
    Något i appen krånglar eller kan bli bättre (something in the app is broken or could be better)You get a form, and what you write becomes a ticket at Vendion
    Mina tider, lön, schema eller pass (my hours, pay, schedule or shifts)Nothing is sent. We simply show you who to talk to instead

    Your employer handles questions about recorded hours, pay or schedules. Contact your manager directly through your workplace contact channel. Discuss individual pay questions privately, rather than in a shared news post.

    How to report

    1. Tap the lifebuoy in the top right
    2. Choose Något i appen krånglar eller kan bli bättre
    3. Pick one of the chips: Något är trasigt (broken), Svårt att förstå (confusing), Förslag (suggestion) or Annat (other)
    4. Describe what happened – at least ten characters, preferably more
    5. Tap Skicka (send)

    You get a confirmation once it has gone through, with a ticket number when one is returned.

    What to write

    The more concrete, the faster we can act. "It does not work" rarely gets us there.

    What you did. "I opened Schema and tapped next month."

    What you expected. "I thought I would see my shifts in November."

    What happened instead. "The page went blank and I had to reload."

    Three sentences go a long way. You do not need to know what caused the fault – that is our job.

    What is sent automatically

    So we do not have to ask you about technical details, the app includes some information about the situation when you tap send:

    • Which restaurant you are employed at
    • Which tab in the portal you were on
    • Whether you are using the app or a browser, and which version
    • In the installed app, a short device ID and app version may also be included
    • Your name and registered email address, so Vendion can reply

    The ticket is not anonymous. Vendion sees your name and contact details. The report is confidential towards the restaurant: it is not shown to your manager or colleagues in their views.

    What happens next

    The submission becomes a ticket for Vendion to review.

    Vendion may use your registered contact details to ask follow-up questions or reply. The form gives no fixed response time, and submitting a report does not promise when a change will be ready.

    Worth knowing

    If sending fails your text stays put. If the network blinks you get an error message, but what you wrote remains in the box. Tap send again.

    This guide covers the staff portal. To describe a problem seen on another work device, open the portal on your phone and state which device and screen were affected.

    Do not write passwords or personal ID numbers. We never need them to understand a fault, and the ticket is read by several people at Vendion.

    This feature is part of Vendion Staff.

    Curious how it looks in practice? Read more about the product or book a short demo.

    Read about Vendion StaffBook a demo

    Was this article helpful?