Staff News – Publish, Notify and Follow Up

Vendion's news feed replaces the group chat and the note in the staff room. You publish a post, staff see it in the staff portal under the Nyheter (News) tab, and you decide how they are told it is there.

You find it under Personal ▸ Meddelanden. Publishing requires the permission Publicera och hantera nyheter (publish and manage news).

Publish a news post

1. Go to Personal ▸ Meddelanden
2. Click Ny nyhet (new post)
3. Fill in Rubrik (title) and Text. Line breaks are kept, and the text holds 10,000 characters
4. Choose Mottagare (recipients)
5. Choose how the post should behave and which notifications go out
6. Click Publicera

Recipients has three modes, and the last two take multiple choices:

Search for each recipient and add them – the chosen ones appear as tags you can remove. If you pick overlapping roles, nobody receives the post twice.

Under Interaktion you decide whether staff may like, may comment, and whether the post should be pinned to the top of the feed.

Notifications – three channels chosen per post

This is the most important setting, and it sits at the bottom of the form under Skicka notifikationer. Every post gets its own choices:

Push and email are controlled by the staff themselves, in the staff portal under Profil ▸ Notiser. Push is on by default, email is off by default. The form tells you before you publish: if none of the recipients has enabled email, it says outright that no email will be sent.

If you pick no channel at all the post is still published – staff see it next time they open the portal.

What SMS costs

SMS is charged per SMS part, per recipient. A news SMS is normally two to three parts, because the message contains the restaurant name, the title, the body text and a link to the post. The title and link alone eat much of the first part.

The form calculates the cost for you before you publish and shows it next to the SMS toggle: approximate total, number of recipients and number of parts each. If you use special characters – en dashes, emoji or certain quotation marks – the message becomes more expensive, and that shows in the estimate too.

Two tips: use a plain hyphen instead of an en dash, and keep the text short when you tick SMS. The difference between two and three parts is a third of the bill for your whole staff.

A post to a large staff is also sent in batches – at most 30 SMS per minute. The post is then marked as partly sent, and you reach the rest by choosing Skicka notiser igen (resend notifications) a while later. Nobody gets the message twice.

Follow up after publishing

Every post in the list shows how many have opened it, how many liked it and how many comments it received.

Under delivery status you see per channel what actually happened:

In the post menu you can pin or unpin, edit, open comments, choose resend notifications and delete.

Editing a post sends no new notifications automatically. If you want those who missed it to be told, you must choose resend notifications.

Resend notifications shows a dialog listing who will be skipped before you confirm, so you can see what it will cost. Nobody who already received the notification is contacted again.

Comments and moderation

If you allow comments the post becomes a thread where staff reply directly in the portal instead of calling or texting you. You get a reminder in admin when new comments arrive, and it disappears once you have been in and read the thread.

Removing an inappropriate comment requires the permission Moderera kommentarer (moderate comments). If you do not want discussion on a particular post, turn off comments when you create it.

AI Boss can also publish, edit, delete and moderate news for you. Just ask in the chat: "Send a message to the kitchen that the delivery is delayed."

What the news feed is not

This is one-way communication with the option to reply – not a chat.

• There is no acknowledgment feature. You can see how many opened the post, but you cannot require anyone to confirm they have read it
• Posts cannot be scheduled for future publication
• A deleted post disappears from the feed but cannot be undone with a button

If you need to reach someone immediately and reliably – call. If you need proof that a person has taken note of something binding, such as an employment term, use employment contracts instead; those support signing with proof.

Tips

1. Pin what stays relevant – the week's menu, new routines, the holiday schedule. Let the rest scroll by
2. Target roles – the kitchen rarely needs to read about bar routines, and a feed full of irrelevant posts stops being read
3. Save SMS for the urgent. Push and the portal are free; SMS is the only channel that costs
4. Turn off comments on pure information posts – otherwise the message drowns in thread replies