Vendion
    Table Booking

    Configure Booking Settings

    8 min read
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    Customize the booking system to your restaurant's needs.

    How to: To save general settings, you need Hantera restauranginställningar. Changes save automatically; wait for Inställning sparad (setting saved).

    1. Go to Bokning in the admin menu (under the APPAR heading)
    2. Open the Inställningar tab
    3. Under the Grundinställningar sub-tab you'll find:

    Available settings:

    SettingDescription
    BordsbokningThe switch Ta emot bordsbokningar online och i kassan (take table bookings online and in the POS). Off = table booking is hidden from guests
    Standard sittlängdIn minutes. Only used when nothing else sets a duration (default: 120 min). What applies first: 1) a rule under Sittlängd per gästantal, 2) the shift's Sittlängd under Skift & Tider, 3) this default. See Set seating duration by party size
    Städtid mellan bokningarFree time in minutes kept between table bookings for resetting the table. 15 = a table that frees up at 8:00 PM can be booked online again from 8:15 PM at the earliest. 0 = no break
    Min gästerMinimum number of guests per booking
    Max gästerLargest party a guest can book online. Staff can book larger parties, see Create a booking manually
    Kontakt för större sällskapWhether parties that can't book online should call you, email you or get both options. See Larger parties – call or email below
    Min förbokningstidHow many hours before the guest can book at the latest
    Max förbokningHow many days ahead the guest can book
    Slot-intervallInterval between bookable times (15, 30, or 60 min)
    Automatisk bordstilldelningSystem assigns a table based on party size
    Tillåt gäst att avbokaGuest can cancel via SMS link
    Tillåt gäst att ändra bokningGuest can modify their booking
    Fråga om allergierOff = the allergy field isn't shown in the booking form. Allergies already registered still show on the bookings
    Fråga om rabattkodOn = guests can enter a discount code when booking a table. The code must belong to one of your discounts, and the discount is added to the bills at the table once the guest is seated. Off by default. See Create and manage discounts
    Brytningstid onlineLatest point in the day guests can book online for the same day. Set per weekday. Choose Ingen gräns (no limit) at the top of the day's list to remove the cut-off
    Kräv e-postadressOn = guests must enter their email address to book online, so you always get an address for confirmations and messages. Off = the field stays but is optional. Applies to tables, events and resources – staff booking on a guest's behalf are not affected
    VäntelistaWhen the day or some of its times are fully booked, guests can join a queue and are offered a spot by SMS when one frees up. See Waitlist

    AI Auto Optimering is also at the top of the tab, see AI Auto Optimization.

    Online booking cut-off – read this before setting it

    The cut-off gives your kitchen advance notice: set 2:00 PM on Saturday and guests can book Saturday's tables online until 2 PM that day, after which no times are shown for that date.

    Each weekday is a list of times. If you don't want a cut-off on a day, choose Ingen gräns (no limit) at the top of the list. Don't choose 00:00: it means the cut-off has already passed at midnight, so guests can't book that day's tables online at all. A day set to 00:00 shows a warning under the field.

    The pitfall is what the guest sees afterwards. Without your own text it simply says "Online booking is closed for this date" – and many read that as fully booked and call instead of walking in. If you use a cut-off, you should also fill in your own text; see the next section.

    Text for your guests:

    Two free-text fields that control what guests read on your booking page. Both are optional – leave them empty and our standard texts are shown.

    FieldShown
    Text högst upp på bokningssidanAlways, whether the guest is booking a table, an event or an activity
    Text när dagen är stängd för onlinebokningInstead of "Online booking is closed for this date"

    Example for the second one: "Online booking is closed for today. You're welcome to walk in, or call us on +46 XX-XX XX XX."

    Line breaks are preserved, so you can write several lines. The text at the top holds 1,000 characters and the closed-day text 500 – the counter below the box shows how many you have used.

    English version: Below each text field you can see what guests booking in English will read. The text is translated automatically, and you can write your own English text instead. If there is no English text, the guest sees the Swedish one.

    Its own text for a single day

    When you close a particular day – Christmas Eve, a weekend, a private event – that day can carry its own explanation. The Text till gästen field sits in the same dialog where you create the special period, under Skift & Tider → Specialperioder. That text replaces your usual closed text for the duration of the period.

    If two periods overlap on the same day, the shorter one wins. With both "Christmas break 20 Dec–7 Jan" and "Christmas Eve 24 Dec" carrying their own texts, the guest sees the Christmas Eve text on the 24th and the Christmas break text on the other days – you don't have to think about the order. Leave the period's field empty and your usual closed text is used.

    Under Gäller in the same dialog you can tick individual shifts, for example just the Christmas buffet. Then only those shifts close – the other shifts can be booked as usual on those days. Nothing ticked = the period applies to the whole restaurant and closes the day.

    Larger parties – call or email

    The Sällskapsstorlek card also holds Kontakt för större sällskap (contact for larger parties). It controls what the booking page shows when a party can't book online: no table and no table combination open to online bookings can seat the party, or the guest arrives through a link with more guests than Max gäster.

    Choose under Visa (show):

    VisaThe guest gets
    Telefon (phone, default)"Please call us for a party of this size" and a button that calls you
    E-post (email)"Please email us for a party of this size" and a button that opens an email to you with the subject line "Table booking for 12 people" (the party size)
    Telefon och e-post (phone and email)"Please contact us for a party of this size" and both buttons

    Guests booking in Swedish see the same texts in Swedish, and the email subject reads "Bordsbokning för 12 personer".

    Telefonnummer (phone number) and E-postadress (email address) are optional. An empty field = the number or address under Allmänt (General). Fill them in if large parties should reach a different number or address, such as a dedicated bookings address. The fields save when you leave them.

    If the number or address is missing both here and under Allmänt, no button is shown for that option and the setting warns you. With nothing at all, the guest only sees "Please contact the restaurant for a party of this size".

    Avbokningsdeadline (hours before the booked time) is under No-show & SMS, in the Avbokning card.

    The No-show & SMS sub-tab additionally holds:

    SettingDefaultDescription
    KortgarantiOffThe switch Kräv kortgaranti för bokningar: require a card at booking so the no-show fee can be charged. See Mark no-show
    MeddelandenOffThe switch Låt gäster skriva om sin bokning: guests can message you from their booking link. See Messages between guest and restaurant
    NotiserOffThe switch Skicka mejl vid bokningshändelser: email when a guest books, cancels or modifies online

    Tip: Preview the booking page after changing time rules. Check that guests see times and information that match your service.

    This feature is part of Vendion Booking.

    Curious how it looks in practice? Read more about the product or book a short demo.

    Read about Vendion BookingBook a demo

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