Table Booking

Booking Rules – Automate Conditions and Actions

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Booking rules automate what you otherwise do by hand every time: "parties of eight or more must always leave a card", "I want to review Friday and Saturday table assignments myself", "guests with a no-show history must confirm".

A rule is one sentence: IF the conditions match, DO this.

Where to find them

Bokning → Regler requires Hantera bokningsregler (manage booking rules).

Press Ny regel and enter Namn (name).
Under OM (villkor), choose Lägg till villkor and complete at least one condition.
Under GÖR (åtgärd), choose Lägg till åtgärd and complete at least one action.
Leave Aktiv on to use the rule, or turn it off to save a draft.
Press Skapa regel. To change an existing rule, open Fler alternativ → Redigera, edit and press Spara.

Conditions – when the rule applies

Condition	Meaning
Bokningstyp	Table booking, seated event, standing event or resource
Specifikt event	Only one particular event
Minsta sällskap	From this many guests
Största sällskap	Up to this many guests
Veckodag	Selected days only
Frågesvar	An exact answer to an event question. First add Specifikt event and select the event
No-show-historik	The guest’s recorded no-show count divided by visits exceeds 20 percent, with at least one recorded visit

Every condition in a rule must match at the same time. Setting "Minimum party 8" and "Weekday: Friday, Saturday" makes the rule apply only to large parties on weekends – not to large parties on Tuesdays.

For two independent rules, create two rules.

Actions – what happens

Action	What it does
Kräv kortgaranti	For ordinary online table bookings: the guest registers a card within the time-limited booking hold
Kräv bekräftelse	Requests reconfirmation before the visit even if the general reconfirmation setting is off
Kräv manuell hantering	Marks the table assignment provisional for staff review. This concerns table assignment, not the booking’s confirmation status
Tagga gäst	Automatically applies a tag to the guest
Skicka meddelande	Runs one of your existing automations

If several rules match the same booking, all their actions run.

Worth knowing

Kräv kortgaranti in a rule applies to ordinary online table bookings. It does not enable card guarantees for manual bookings, events or resources. Events use their own payment setting. Resource bookings do not have an equivalent payment step.

When using Kräv bekräftelse, also enable Återbekräftelse under Bokning → Inställningar. Otherwise the message can be sent without the guest receiving the confirmation button. Check the guest link with a test booking before using automatic release. Read reconfirmation.

Tagga gäst can only apply manual tags. Automatic tags follow their own conditions and cannot be selected as the action’s tag here.

Send message points at an automation you already built, not at free text. That is why the field is a list and not a text box – the message should look like all your others.

Check a new rule with a test booking. Verify that the intended booking type, event, party size and answers produce the expected effect. Do not use a rule as the only check for a condition staff must follow up.

Examples

What you want	Condition	Action
Large parties leave a card	Minimum party: 8	Require card guarantee
Review weekend table assignments	Weekday: Fri, Sat	Require manual handling
Past no-shows must confirm	No-show history	Require confirmation
Flag guests with allergies	Specifikt event + Frågesvar on the event’s allergy question: Ja	Tag guest

Order and switching off

Use Aktiv in the list to switch a rule off without deleting it. The editor has no field for changing priority. Editing or deleting a rule does not change existing bookings. Prefer switching a rule off for a season over removing it – then it is still there when the season turns.

This feature is part of Vendion Booking.

Curious how it looks in practice? Read more about the product or book a short demo.

Read about Vendion Booking Book a demo

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