Reconfirmation – Ask Guests to Confirm Before the Visit

No-shows cost the most when the table sat empty all evening without anyone knowing. Reconfirmation asks the guest the day before: are you still coming?

If they do not answer, the table can be released automatically and become bookable again – in time for someone else to take it.

Turn it on

Bokning → Inställningar → No-show & SMS → Återbekräftelse. You need permission to change restaurant settings. Changes save automatically.

Late bookings get no request

A booking made when less than Skicka förfrågan plus one hour remains before the visit gets no reconfirmation request. Nor is it ever released automatically for being unconfirmed. The guest has just confirmed by booking.

Example: the request is sent 8 hours ahead. A guest who books at 15:30 for 18:00 the same day only gets the booking confirmation, and the table stays booked. A guest who booked yesterday for the same time gets the request as usual.

If the guest moves the booking, the new time counts. A booking made last week and moved to tonight therefore gets the request as usual. If you still want rid of a late booking, cancel it by hand.

The guest always gets an hour

A table is never released within an hour of the request going out, no matter how you set the times. Without that rule, a guest could get the request and be cancelled in the same run – the guest never even had time to read the SMS.

If you set "release the table" to a higher number than "send request", the settings page warns you. The release would then fall before the request, and the numbers don't mean what you think.

Start without releasing

The default is 0 = never release, and that is deliberate. Turn the question on first and see how many actually answer before letting the system cancel on your behalf.

A released table is cancelled and a cancellation SMS is sent if delivery succeeds. Bookings with a paid, unrefunded event ticket are excluded from automatic cancellation and need manual follow-up. A card guarantee is released on cancellation without a no-show charge. If you have regulars who rarely answer texts but always turn up, you would be doing them a disservice.

Sensible settings

The earlier you release, the better the chance someone else books – but the less patient it is toward a guest who answers late.

What the guest sees

The guest receives an SMS with their private booking link. The booking page contains Bekräfta att du kommer (Confirm you are coming). One tap records the response.

Confirmed bookings are marked in the list and on the floor map, so you can see which ones are settled ahead of the evening.

Rules can require confirmation per booking

A booking rule with Kräv bekräftelse can request a reply from parties below the general size threshold.

Keep Be gästen återbekräfta innan besök enabled when using the rule. A rule can send a request while the general setting is off, but the current guest booking page then hides the confirmation button. Check the entire guest flow with a test booking and leave Släpp bordet om obekräftat at 0 until you have verified that the guest can respond.

Related: Mark no-show, Enable and customize SMS messages, Booking rules