SMS Reminders for Events and Resources

Table, event and resource bookings share confirmation and reminder settings. Choose wording that works for all your bookings. The instructions below use the Swedish labels shown in the app.

Enable and customize messages

1. Open Bordsbokning → Inställningar → No-show & SMS with permission to change restaurant settings.
2. Enable Bekräftelse-SMS to send a confirmation when the booking is complete. An event requiring payment or a card guarantee must complete that step first.
3. Enable Påminnelse-SMS and set the hours under Skicka påminnelsen, from 1 to 72 hours. The default is 3 hours. This timing applies to all three booking types.
4. Edit Bekräftelse-SMS, egen text and Påminnelse-SMS, egen text for custom confirmation and reminder text. Press Utgå från standardtexten to edit the text guests receive today, and add variables with the buttons under the field. The preview below the field shows the SMS and the number of SMS parts. Settings save automatically.

Reminders are processed periodically for upcoming confirmed bookings. The setting does not guarantee delivery at an exact moment. For payment or card guarantee flows, Ej slutförd betalning (Skicka SMS med länk för att boka om, send an SMS with a link to rebook) can help guests return to an unfinished booking.

Template variables

These templates do not support variables for event name, resource name, end time or price. Do not hardcode a particular event or room into a shared template: other guests would receive that text too. The {when} variable produces Swedish text even in an otherwise English template.

Example shared confirmation:

Hi {name}! Your booking at {restaurant} is confirmed: {date} at {time}, {party_size} guests. Manage your booking: {manage_link}

Example reminder:

Welcome to {restaurant} on {date} at {time}! We expect {party_size} guests. Manage your booking: {manage_link}

Use the date instead of fixed wording such as “tomorrow” or “today”, so the message still works if you change the reminder timing.

Cancellations and changes

Guest cancellation through the booking link can trigger a cancellation SMS. For staff actions, sending depends on the cancellation flow. Do not assume every status change sends a message. Check the booking history and contact the guest if the message is missing. For a paid event ticket, also check the refund outcome.

Check and resend

Open the booking under Kassan → Bokningar and check its history. Skicka bekräftelse-SMS sends a new confirmation; it does not resend every kind of message. The action requires permission to edit bookings.

If the guest changed their number, open Redigera bokning, update the phone number, press Spara, then send the confirmation again. Check the country code for international numbers. A recorded send does not prove that the guest read the message.

Custom messages and individual bookings

You can write a reply in the booking’s message thread or under Bordsbokning → Meddelanden. Guests read and write through their booking link. Enable their compose field under Meddelanden från gäster. The SMS notification for your reply is controlled separately by När ni svarar (Skicka SMS till gästen, send an SMS to the guest).

When manually creating a resource booking, you can deselect Skicka SMS-bekräftelse in the form. The manual table booking form also has an SMS option. This does not change the restaurant’s shared reminder setting.

Cost and troubleshooting

SMS is charged according to your agreement. Message length and characters can split a message into several chargeable parts; a general 160-character limit does not guarantee one SMS for every text.

• No confirmation: check the phone number, Bekräftelse-SMS, any manual SMS choice and whether payment is complete.
• No reminder: check Påminnelse-SMS, the hours setting and that the booking is still confirmed.
• A variable appears literally: the field warns about variables that do not exist. Remove it and add the right variable with its button.
• A guest’s question has no reply: open Meddelanden and follow up the thread.

Related: Enable and customize SMS messages, Event bookings – guest flow and slot handling, Public resource booking