Guest Self-Service

Guests can manage their booking via a link sent in the confirmation SMS.

What the guest can do:

• View booking details – date, time, number of guests, special requests
• Change party size (if you've enabled "Allow guest modification")
• Cancel (if you've enabled "Allow guest cancellation" and the cancellation deadline hasn't passed)

How it works:

1. The guest clicks the unique link in their SMS (e.g. app.vendion.com/book/your-restaurant/manage?token=...)
2. The link's secure token identifies the booking – no login needed
3. The guest sees their booking and can act based on your settings

Cancellation rules:

• If you set the cancellation deadline to 2 hours, the guest can cancel up to 2 hours before the booked time
• After that, a message is shown to contact the restaurant directly

Waitlist on cancellation: When a guest cancels, the table frees up. Staff can then offer it to the next guest on the waitlist from the Waitlist tab (promotion is manual – see the waitlist article).