Guest Self-Service

Guests can manage their booking via a link sent in the confirmation SMS.

What the guest can do:

• View booking details – date, time, number of guests, special requests
• Change time, date and party size on a regular table booking (if you've enabled Tillåt gäst att ändra bokning)
• Change party size on an unpaid event or resource booking within available capacity – its time is fixed by the occurrence or slot. For paid event tickets, contact the restaurant: changing party size does not automatically recalculate the ticket payment
• Cancel (if you've enabled Tillåt gäst att avboka and the cancellation deadline hasn't passed)

Guests can only pick times you're actually open. When they tap "Change booking", the available times come from the same engine as the booking page – your shifts, seating times, cover caps and buffer all apply exactly as for a new booking. If you're closed between lunch and dinner, that gap simply isn't in the list, and a time that has filled up won't show at all.

The guest's own booking is not counted as occupied when the times are calculated. They see their current time in the list and can move by fifteen minutes without being blocked by their own table.

How it works:

1. The guest clicks the unique link in their SMS (e.g. app.vendion.com/book/your-restaurant/manage?token=...)
2. The personal link opens that booking without a login. The guest should not share it with others
3. The guest sees their booking and can act based on your settings

Cancellation and change deadline for regular table bookings:

• If you set the cancellation deadline to 2 hours, the guest can cancel up to 2 hours before the booked time
• The same deadline applies to changes. A guest past the cutoff can neither cancel nor move themselves – it's one and the same setting, so there's no extra field to keep track of
• After that, a message says to contact the restaurant directly, and the table-booking change button is hidden
• Event and resource changes are checked against the change deadline too. Paid event tickets may have separate cancellation and refund rules; these are shown on the booking page

Seating duration follows along. If the guest moves 18:00 to 19:30, a two-hour booking becomes 19:30–21:30, not 19:30–20:00. The table stays blocked for just as long as before.

Waitlist on cancellation: When a cancellation frees a suitable place, Vendion can offer it automatically to a waitlisted party through an SMS link. Staff can also confirm a place manually under Bokning → Väntelista after checking with the guest.