Reservations, shifts, waitlist, SMS and guest self-service
Vendion's booking system handles table bookings, events and resources in the same system as the POS, CRM and AI assistant. Three booking types, one calendar, one SMS flow.
Customize the booking system to your restaurant's needs with settings for seating duration, party size, time slots, and more.
Shifts define when your restaurant accepts bookings – for example lunch and dinner.
Close your restaurant on a specific day or change opening hours for holidays and events.
Create rules that automatically adjust seating duration based on the party size.
Vendion sends automatic SMS at key moments in the booking process – for table bookings, events and resources. Configure confirmations, reminders and more.
Make it easy for guests to book tables, events or resources by sharing a link, QR code or embedding a widget. Three separate entry points – one consistent experience.
When a guest calls or walks in and wants to book, create the booking in admin with a simple step-by-step form.
All bookings can be managed directly in the booking calendar – change status, move tables, edit guest details, and more.
The booking calendar has three views – timeline, list, and floor plan – that you switch between depending on how you prefer to work.
When fully booked, guests can join a queue for table bookings. The system handles offers automatically. Waitlist applies only to table bookings – not to events or resources.
Get insights about your bookings with built-in analytics – KPIs, charts, heatmaps, and top lists.
AI Boss handles all three booking types via chat – table bookings, events and resources. Create, modify, cancel and analyze directly in conversation.
Guests can manage their booking via a link sent in the confirmation SMS – view details, modify, and cancel.
Staff can access all bookings directly in the POS without needing to go to admin.
When a guest with a booking arrives at the restaurant, register their arrival in the POS.
A walk-in is a guest who arrives without a booking. You can quickly register them in the system.
When a guest with a booking has arrived, you can quickly link the booking to an order in the POS.
Register missed guests as no-show so CRM, analytics and automations behave correctly. You can attach fees, blocks and warnings to the no-show history.
When the guest has left, mark the visit as completed. The table is freed, visit duration is recorded for analytics, and any feedback SMS is dispatched.
The POS shows rich information about each guest directly in the booking details – VIP status, visit history, and AI summary.
The booking system collects and displays allergens and special requests clearly for the staff.
Create one-time or recurring events like wine tastings, holiday dinners or live music. Manage capacity, pricing, recurrence rules and public booking links directly in Vendion.
Create bookable resources like bowling lanes, karaoke rooms, private rooms or billiard tables. Set capacity, price per slot, weekly availability and blocked times. Guaranteed protection against double bookings.
View and manage event and resource bookings directly in the POS booking view. Filter by type, see event/resource names and follow the same workflow as table bookings.
Understand what events are in Vendion, which types you can create, and how they differ from regular table bookings. Real examples: wine tasting, comedy night, DJ evenings.
Step-by-step guide to creating a recurring event with a repeat rule. Real examples: wine tasting every Friday, comedy night first Saturday of the month, jazz night every other Thursday.
Understand the full guest journey: how guests find the event on your public page, choose an occurrence, book seats, and get confirmation. Plus how capacity is counted atomically so you never overbook.
Understand what resources are and how they differ from tables and events. Learn when to use resources for private dining rooms, meeting rooms, bowling, karaoke, billiards and other equipment guests can book themselves.
Set opening hours per weekday for each resource. Real examples of schedules for private rooms, meeting rooms and karaoke. Understand how the system generates bookable slots.
Block single dates or time intervals when a resource should not be bookable – e.g. maintenance, cleaning, private events or staff kickoff. Learn the difference between permanent closed and temporary block.
Share the public booking page for your resources. Learn to generate per-resource links, create QR codes, embed on your website, and understand the full guest flow from discovery to confirmation.
Set price per slot, handle deposits and plan for prepayment. Understand how resource cost appears in the booking flow, shows up in the POS at check-in, and is recognized as revenue.
Understand how SMS confirmations, reminders and cancellation messages work for event and resource bookings. Customize templates, pick timing, and see differences from regular table bookings.
