Reservations, shifts, waitlist, SMS and guest self-service
Vendion's booking system handles table bookings, events and resources in the same system as the POS, CRM and AI assistant. Three booking types, one calendar, one SMS flow.
Customize the booking system to your restaurant's needs with settings for seating duration, party size, time slots, and more.
Shifts define when your restaurant accepts bookings – for example lunch and dinner.
Close your restaurant on a specific day or change opening hours for holidays and events.
Create rules that automatically adjust seating duration based on the party size.
Vendion sends automatic SMS at key moments in the booking process – for table bookings, events and resources. Configure confirmations, reminders and more.
Make it easy for guests to book tables, events or resources by sharing a link, QR code or embedding a widget. Three separate entry points – one consistent experience.
When a guest calls or walks in, create the booking in admin. The + Ny bokning menu offers table bookings, walk-ins and, when resources are available, resource bookings and blocking.
All bookings can be managed directly in the booking calendar – change status, move tables, edit guest details, and more.
The booking calendar has four views – timeline, list, floor map, and a split view – that you switch between depending on how you prefer to work.
When fully booked, guests can wait for a table. A suitable opening can trigger an SMS offer, taking party size and waiting time into account. The waitlist applies to table bookings.
Get insights about your bookings with built-in analytics – KPIs, charts, heatmaps, and top lists.
AI Boss handles all three booking types via chat – table bookings, events and resources. Create, modify, cancel and analyze directly in conversation.
Guests can view bookings through their SMS link and, within your terms, modify or cancel. Available changes differ between tables, events and resources.
Staff can view the restaurant’s bookings directly in the POS.
When a guest with a booking arrives at the restaurant, register their arrival in the POS.
A walk-in is a guest who arrives without a booking. You can quickly register them in the system.
When a guest with a booking has arrived, you can quickly link the booking to an order in the POS.
Register missed visits, manage card guarantees and follow no-show history and booking rules.
Complete a visit, handle the question after payment and configure automatic completion and feedback.
View guest details in the POS booking panel and, when a customer profile is linked, visit history, VIP level and available Waiter Intel.
The booking system collects and displays allergens and special requests clearly for the staff.
Create one-time or recurring events like wine tastings, holiday dinners or live music. Manage occurrences, capacity, pricing, seating mode and public booking links directly in Vendion – and see why an event isn't showing publicly.
Create bookable resources like bowling lanes, karaoke rooms, private rooms or billiard tables. Set capacity, price per slot, weekly availability and blocked times. Capacity is checked against units or linked tables.
View event and resource bookings in the POS. Filter by type, record arrival and follow up payment using the flow for that booking type.
Understand what events are in Vendion, which types you can create and how they differ from table bookings. Illustrative examples include wine tasting, comedy nights and DJ evenings.
Generate event occurrences for selected weekdays and add individual dates for monthly or every-other-week events.
Understand the full guest journey: how guests find the event on your public page, choose an occurrence, book seats, and get confirmation. Also learn about capacity checks, card payments and card guarantees.
Understand what resources are and how they differ from tables and events. Learn when to use resources for private dining rooms, meeting rooms, bowling, karaoke, billiards and other equipment guests can book themselves.
Set opening hours per weekday for each resource. Illustrative schedules for private rooms, meeting rooms and karaoke explain how bookable slots are generated.
Block single dates or time intervals when a resource should not be bookable – e.g. maintenance, cleaning, private events or staff kickoff. Learn the difference between permanent closed and temporary block.
Share the public resource booking page by link, QR code or widget. Learn how a resource link works and how guests choose party size, date and time.
Set resource slot prices and record the right fee in the POS. Understand booking confirmation, payment and separately handled advances.
Understand how SMS confirmations, reminders and cancellation messages work for event and resource bookings. Customize templates, pick timing, and see differences from regular table bookings.
Let guests write to you about their booking – "we'll be 20 minutes late", "do you have gluten-free?" – and reply from admin or the POS.
Create booking rules for card guarantees on online table bookings, table assignment review, reconfirmation and guest tags.
Fully booked at 19:00 but free at 21:00? Offer the guest the later time and let them answer via their SMS link.
Hold a table for a guest who has not confirmed yet, with a deadline. When it expires the table is released automatically.
Ask guests to reconfirm before their visit. Set when requests are sent and whether unanswered bookings should be cancelled automatically.
Use Rädda bokningar or Full optimering to improve table assignments. Set the stop limit and protect specific table requests.
