Enable and Customize SMS Messages

Vendion sends automatic SMS at key moments in the booking process. The same SMS flow handles all three booking types – table booking, event and resource.

SMS types:

Message reply is sent when you answer in the message thread. It is on by default and can be turned off under the same setting – without it the guest does not know you replied, and is billed under your SMS tariff per SMS part and recipient.

Default confirmation (sent in Swedish): "Hej {name}! Din bokning på {restaurant} {date} kl {time} för {party_size} pers är bekräftad. Ändra/avboka: {manage_link}"

Confirmation and reminder templates are shared by the booking types. They do not automatically insert the event or resource name, price or end time. Write general wording that suits your bookings and retain the link where the guest can read the details.

Enable and customize:

1. Go to Bokning → Inställningar → No-show & SMS
2. Turn on SMS-bekräftelse vid bokning and/or SMS-påminnelse
3. Set how many hours before the booking the reminder should be sent (default: 3 hours)
4. Write under Bekräftelsemeddelande (valfritt) and Påminnelsemeddelande (valfritt), or leave them empty for the defaults. Settings save automatically

Variables in custom templates (all booking types):

Copy variable names exactly, including when writing an English message. Longer text, special characters and event suggestions can increase the number of billable SMS parts.

{when} instead of writing "today": {when} automatically becomes the Swedish "idag", "imorgon" or the date, depending on when the message actually goes out. Use it in the reminder template instead of the word "today" – otherwise it reads wrong as soon as the reminder is sent the day before. With 3 hours' lead time you rarely notice, but raise it to 24 or 48 hours and "today" is untrue every time.

Waitlist confirmation: A guest who joins the waitlist gets their own SMS saying they're in the queue and do not have a table. That template can't be rewritten – the text has to answer "do I have a table?" with a no, and a custom confirmation text would risk promising the opposite. Only when you offer them a table and they accept do they get the regular confirmation.

Reminders for events and resources: Vendion sends reminders automatically based on your setting – whether for tables, events or resources. No extra configuration is needed for event or resource bookings – enable SMS-påminnelse. The timing applies to all types, not separately per type.

Cost: SMS is billed per SMS part and recipient according to your price list. A long message can require several parts.

Notifications to the restaurant for bookings (email): Want an email the moment a guest books, cancels or modifies a table booking online? On the same tab you can turn on Notiser vid bokningar – an email to the restaurant (not to the guest).

1. Go to Bokning → Inställningar → No-show & SMS
2. Under Notiser vid bokningar, turn on Skicka notis vid bokningshändelser
3. Choose which events to email about: Ny bokning, Avbokning and/or Ändrad bokning
4. Under Mottagare, enter an address and click Lägg till. Add one or more addresses (e.g. owner and maître d'). Leave the list empty and the notification goes to the restaurant's administrators.
5. Click Skicka testmejl for an example sent to your own logged-in email address

Notifications are sent only for guests' own online bookings – bookings that staff enter in the POS or admin are not emailed (you already see those). Unlike SMS, email notifications are free.

Tips: Choose one reminder timing that suits your business and check guest mobile numbers. If an event needs specific information, include it in the event description and refer guests to their booking link.