Mark No-Show

Mark a booking No-show when the guest fails to arrive. This distinguishes a missed visit from a cancellation in booking history and analytics.

Step by step

1. Open Bord → Bokningar in the POS or Bokning → Bordsbokning in admin
2. Select the date and open the booking
3. Check with colleagues that the guest has not already been seated. Follow your agreed late-arrival policy and contact the guest if needed
4. Click No-show and confirm when prompted. In the admin list you can also select No-show in the status menu
5. Check the updated status

Changing a booking requires Redigera bokning. In the POS an authorised manager can approve protected actions with their PIN.

When should you use another action?

• The guest has reported a delay: agree on arrival and adjust the time if needed
• The guest cancelled: choose Avboka
• A waitlisted guest never received a table offer: keep or manage the waitlist entry
• The guest has arrived: register arrival instead

A late indicator is a warning. It does not automatically mark a booking No-show after 15 minutes.

Card guarantee and no-show fee

A card guarantee registers a card as security; the fee is not taken when booking. Configuration requires Hantera restauranginställningar and connected card payments for the restaurant.

1. Open Bokning → Inställningar → No-show & SMS
2. Under Kortgaranti, enable Kräv kortgaranti för bokningar
3. Set Kräv kort från antal personer (tomt = alla) if only larger parties should be covered
4. Set No-show-avgift per person (kr). Blank or 0 means no fee
5. Choose Momssats på avgiften according to your accounting assessment. Changes save automatically
6. Review the guest booking flow and the terms shown before using the fee

Marking a booking with an active guarantee No-show can open Debitera no-show-avgift?. It shows the fee per person × party size. Choose Debitera to attempt payment or Avstå to leave it as No-show without charging. Charging requires Debitera no-show-avgift permission. Admin also shows Debitera no-show-avgift while the booking has an active guarantee.

Read the result and check payment status and receipt. No-show status does not prove payment succeeded. Without an active guarantee, this flow cannot charge a stored card.

An uncharged guarantee is released when the booking becomes Sittande, Avslutad or Avbokad. Changing booking status does not refund a completed charge.

Guest terms

The fee and cancellation deadline need to be part of the agreement made at booking. Show the terms before the guest books and repeat them in the confirmation where useful. A later SMS does not by itself make a new fee binding. Visita’s table-booking guidance explains advance payments, cancellation fees and missed-arrival fees.

History, warnings and booking rules

A linked guest profile lets you follow no-show history for the same guest. Hög no-show-frekvens appears when recorded no-shows exceed 20 percent of recorded visits, provided the visit count is above zero. This informs staff.

Under Bokning → Regler, an authorised administrator can add No-show-historik as a condition and an action such as Kräv kortgaranti, Kräv bekräftelse or Kräv manuell hantering. Read the booking-rules guide and check which booking types the rule covers. A CRM tag named “Blocked” or “No-show risk” does not itself block bookings or create an automatic deposit flow.

Undo a mistake

Open the booking and choose Återaktivera bokning. It becomes Bekräftad; register arrival afterwards if the guest is there. Check guest history after the correction. A completed fee charge needs separate handling if that was also incorrect.

Follow up in Analytics

Open Analytics → Bokningar and choose a period. No-show rate divides no-shows by bookings that were not cancelled. Historic no-show counts in guest lists relate to guests booked during the period and are not limited to events in that period.

Compare your own trend regularly and review reminders, contact details and terms. Occupancy compares booked guests with shift capacity; it does not measure actual table use or calculate lost revenue or automatic staffing changes.