Complete a Visit

When a guest has left the restaurant, the booking should be completed. It's the final step in the booking lifecycle and frees the table for the next party while Vendion records the visit duration for analytics.

Booking lifecycle – all statuses

A booking moves through a set of statuses. Understanding the full cycle helps you know what Complete visit actually does:

"Complete visit" is the transition from Seated/In progress → Completed.

Step by step

1. Open Bookings in the POS or tap the table in the POS
2. Find the seated booking (shown in green/emerald)
3. Click the booking to open the detail panel
4. Click "Guest left / Done" or choose "Complete visit" in the status menu
5. Confirm in the dialog
6. Status changes to Completed, the completion time is recorded, and the table is freed

Who marks each status?

What happens when you complete the visit

When you click Complete visit:

• Booking status is set to Completed
• The completion time is recorded automatically
• The table is freed
• If feedback SMS is enabled in settings, a message is scheduled for the feedback delay later (often 2–4h)
• Visit duration is stored and used in Analytics
• The guest's CRM profile is updated with visit counter and last-visit date

Link to POS tab and order

When a booking is checked in, the POS automatically links the order on that table to the booking. This means:

• You see the entire booking + order in the same view
• The order shows up in the guest's CRM history automatically
• The Z-report can filter revenue by booking type (table, event, resource)
• Spend per guest is computed automatically

Important: You must pay and close the order before completing the booking. The flow is usually:

1. Guest asks for the bill
2. Staff takes payment in the POS, order marked as paid
3. Staff clicks "Complete visit" → booking goes to Completed, table is freed

If you forget to complete the booking, the table remains occupied in the booking system (even though it's physically free), which can block future bookings for that time window.

Auto-close (future feature)

On the roadmap: a feature that automatically completes bookings where:

• Status is Seated or In progress
• The end time window passed by more than 30 minutes
• The order is paid or closed

This catches bookings where staff forgot the step. The feature can be disabled per restaurant in settings.

Reset the table for the next guests

Once the booking is completed:

• The table becomes "free" in the floor plan view immediately
• The next booking for the same table can be checked in
• If two bookings are close together (e.g. 5:00 PM + 7:30 PM), the system warns when the first is still seated as the second's time window approaches

Analytics – visit duration and turnaround

When you complete visits, Vendion builds up statistics:

You'll find these in Analytics under the Bookings tab → "Visit duration & turnaround".

Tips for good data

• Always complete the booking when the guest leaves – otherwise visit duration is skewed
• Use no-show, not cancel, when the guest doesn't show (preserves correct behaviour data)
• Set realistic seating rules based on actual data (lunch often 60–75 min, dinner 90–120 min)
• Review turnaround weekly – if it creeps up, cleaning or kitchen-ticket flows may need attention

Undo a completed visit

If you completed too early – the guest came back for coffee – click "Reactivate" in the detail panel. Status returns to Seated and the table is occupied again.