Complete a Visit

Mark the booking complete when the guest leaves. Completion time is recorded. Paying the tab is a separate action.

Booking statuses

The POS and admin use slightly different labels for the same status:

There is no separate “In progress” booking status. An open tab and booking status are different things. Staff register arrival and no-show; automatic arrival can be enabled as described below.

Complete from the booking

1. Open Bord → Bokningar in the POS and select the booking
2. For a seated guest, click Markera klar
3. In admin, open Bokning → Bordsbokning, select the seated booking and click Gäst lämnat / Klar
4. Check that status is Klar or Avslutad respectively

This requires Redigera bokning. You can record completion before payment, but it does not pay or close an open tab. Check the tab and the table itself before seating another party.

After POS payment

When the last open tab on a table is paid and the table has an active booking, the POS can ask Är sällskapet klart?

• Ja, markera klar completes the booking
• Nej, sitter kvar keeps it for continued service and any new tab

The question does not appear yet if other open tabs remain. You can also use the completion action beside the linked tab. Check the guest name to verify the correct booking is linked.

What changes?

• The booking gets a completion time and stops being an active table placement
• An open tab can still make the table occupied in the POS
• History remains available for follow-up
• A feedback request may become due according to your settings

Paid purchases and the guest-profile link underpin purchase history. Completing a booking alone does not prove an amount was paid.

Automatic arrival and completion

Open Bokning → Inställningar → No-show & SMS → Feedback. With Hantera restauranginställningar you can change:

• Auto-markera sittande vid POS-aktivitet: a confirmed booking with an assigned table can be marked arrived when there is POS order activity on that table within its time window. Bookings without tables need manual handling
• Auto-markera klar efter besöket: seated bookings can complete automatically 60 minutes after their calculated end time. Processing runs at intervals and covers recent bookings, not all older history

Automatic completion does not check that the tab is paid. Use it with your actual seating durations in mind and follow up parties that remain longer.

Feedback after the visit

In the same settings section, enable Feedback efter besök and set Skicka feedback-förfrågan efter (timmar) to 1–72 hours. The delay starts at recorded completion. Sending requires a usable mobile number and no previous request or permanent delivery failure. Old completions are not sent requests indefinitely afterwards.

Example: if you complete at 21:45 with a two-hour delay, the request can go out after 23:45 during the next sending run. The guest opens the link, leaves an overall rating and can also rate food, service and ambience, answer the recommendation question and add a comment. Review responses under Bokning → Feedback. Low-rating alerts require an enabled setting and a recipient.

Follow up visits

Analytics → Bokningar includes booking volume, no-show, guests, table popularity and feedback. It has no separate “Visit duration & turnaround” report or spend-per-minute metric. Choose seating durations using your service experience and record arrival and completion close to the actual time.

Completed visits have no Återaktivera bokning button in the detail panel. An authorised administrator can change status through the admin list status menu. Check times, tables and any subsequent booking before making an earlier booking active again.