Booking Analytics & Reports

Get insights about your bookings with built-in analytics.

Open analytics:

1. Go to Analytics++ in the admin menu (under the APPAR heading — requires the Analytics++ module)
2. Open the Bokningar (Bookings) tab

Available KPIs:

• Total number of bookings
• Occupancy rate
• No-show rate
• Average party size
• Most popular booking time
• Average advance booking time

Charts and reports:

• Bookings per day (line chart)
• Bookings per shift (bar chart)
• Booking sources (pie chart – online, phone, walk-in, etc.)
• Occupancy per weekday
• Heatmap: day × time of day
• No-show trend over time
• New vs returning guests
• Booking status (pie chart – confirmed, seated, cancelled, no-show, etc.)
• NPS trend (line chart – guest satisfaction over time)

Tables:

• Top guests (most visits)
• No-show guests (most missed visits)
• Table popularity

Time period: Choose Idag, Denna vecka, Denna månad, Senaste 3 mån or Valfri period.

Export: With Exportera analytics-data permission, download CSV beside Topp-gäster, No-show-lista and Bordspopularitet. Files use semicolon delimiters and contain the corresponding table, not chart data.

Bookings has its own period selector; the global Analytics period and Betald/Bongad filter do not control this tab. The heatmap shows whole hours from 10 to 23. Booking source is recorded origin: a Google label does not prove a particular Google integration is connected.

Interpret the figures: Bokningar and No-show rate exclude cancelled bookings, but waitlisted and no-show bookings remain in the total. Occupancy compares guest count with the sum of shift capacity multiplied by calendar days, not actual occupied table minutes. Without capacity limits it shows 0.

Nya vs återkommande gäster uses the first booking within the selected period, not the guest’s first-ever visit. Top-guest visits and spend are recorded lifetime totals for guests appearing in that period’s bookings. The no-show customer list also uses recorded lifetime history for guests in the period. Multiple bookings on the guest’s first booking day within the period count as new. NPS trends use the date the feedback was submitted.