Overview – How Vendion's Booking System Works

Vendion's booking system handles three complementary booking types in the same system – table bookings, events and bookable resources. Everything appears in the same calendar, shares the same SMS flow and is automatically linked to your CRM and POS.

Open Bokning in admin. The tabs are Bordsbokning, Aktivitet, Meddelanden, Väntelista, Feedback, Events & Resurser, Regler, Bokningssida and Inställningar. Regler requires permission to manage booking rules. To open the module you need admin access, Se bokningar and an active Booking licence. This guide uses the labels shown in the app.

Three booking types:

All three types share the same calendar and workflow – the only difference is what the guest books (a table, an event spot or a resource slot). Staff work the same way regardless of booking type.

Core features (all types):

• Guests book via your booking page, event page or resource page (link or QR code)
• You manage bookings in a shared calendar (timeline, list or floor plan)
• Automatic table assignment based on party size (table bookings)
• SMS confirmation and reminder for all three types, subject to your settings and a usable mobile number
• Guests can manage the booking through the confirmation link; available changes and cancellation depend on the booking type and your rules
• Guests can message you about their booking, and you reply in admin or the POS (off by default)
• All guest data is automatically linked to your CRM

Table booking only:

• Waitlist when the day or some of its times are fully booked (events and resources have no waitlist)
• Shifts and seating duration rules
• Automatic table assignment and table combination

Events only:

• One-time or recurring events
• Price per person and max guests per booking
• Table requirement can be linked to the event

Resources only:

• Recurring weekly availability per weekday
• Blocked dates for maintenance or private events
• Price per slot or per person and a booking duration between 5 and 1,440 minutes. You can let the guest choose several slots in a row, for example 1, 2 or 3 hours
• Availability is checked against resource capacity and existing bookings

Booking statuses (shared across all types):

Booking sources: Each booking tracks its origin – manually in admin, online via the booking page, by phone, walk-in, Google, event page, resource page or via AI Boss.

Licensing: Events and resources are included in the Booking module or in Vendion 360. Table booking is the base feature of the Booking module. You'll find current pricing in the price list at vendion.com/pris or per your agreement.