Create a Booking Manually
When a guest calls or walks in and wants to book, you create the booking in admin.
+ Ny bokning (New booking) is a menu
The button in the top right opens a menu, not the form directly:
| Option | When to use it |
|---|---|
| Bordsbokning (Table booking) | A normal booking for later – the guest calls, emails, or books ahead at the door |
| Walk-in | The guest is already in the room and is being seated now |
| Resursbokning (Resource booking) | Booking a resource, e.g. a sauna, meeting room, or bowling lane |
| Blockera resurstid (Block resource time) | Close a resource for maintenance or private use |
Table booking and Walk-in are always there. The resource options only appear if you have set up resources.
You can also click directly on an empty slot in the timeline – date, time, and table are then pre-filled when the wizard opens.
Step by step (Table booking):
- Go to Bokning
- Click + Ny bokning and choose Bordsbokning
- Step 1 – Datum & Gäster: Select date and number of guests
- Step 2 – Tid & Bord:
- Select shift
- Choose an available time (the system shows available times)
- Select a table manually or let the system assign automatically
- Step 3 – Gästinfo:
- Enter name (required)
- Phone number (optional but recommended – enables SMS and CRM linking)
- Email (optional)
- Special requests (e.g. "High chair", "Window table")
- Open Allergener for reported allergies. The field appears when Fråga om allergier is enabled
- Intern anteckning (syns ej för gästen) for a note hidden from the guest
- Tags (e.g. VIP, Birthday, Press)
- Source (Manual, Phone, Walk-in, or Online)
- Step 4 – Bekräfta:
- Review all details
- Choose whether to send confirmation SMS
- Click Skapa bokning
Walk-in
Walk-in opens the same wizard, with three differences:
- The source is set to Walk-in instead of Manual
- The booking is created straight away with status Sittande – no extra step to place the guest afterwards
- Confirmation SMS is off by default. The guest is standing in front of you; a text saying the table is booked is just noise
Everything else works the same. You can still enter a phone number to link the visit to the guest register, and tick SMS manually if you do want to send a confirmation.
Customer matching: Enter a phone number to search the restaurant’s guest register, or click Välj befintlig gäst to search by name, phone or email. Check the match before saving. The guest card may show visits, no-shows, VIP status and average spend.
You need Skapa bokning permission to save a new booking. Boka ändå trots fullt is a separate choice in Tid & Bord for those allowed to edit bookings. It also shows full times and occupied tables; check staffing and placement before using it.
This feature is part of Vendion Booking.
Curious how it looks in practice? Read more about the product or book a short demo.
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