Custom booking statuses – see where each party is in their visit

Custom statuses show where a party is in their visit, for example "Starter served" or "Bill delivered". The status appears on the booking and on the table, so the whole team can see the situation without asking.

Create the statuses:

1. Go to Bordsbokning (Table booking) in the admin menu (under the APPAR heading)
2. Open the Inställningar (Settings) tab and the Statusar, taggar & frågor (Statuses, tags & questions) sub-tab
3. Under Egna statusar (Custom statuses), click Ny status (New status)
4. Enter a Namn (Name, max 40 characters) and pick a colour. The preview shows how the status will look
5. Click Skapa status (Create status)

Order the statuses with the up and down arrows, and change the name or colour with Redigera (Edit). A status can't be deleted. You switch it off with the toggle, and it then moves to Avstängda (Switched off), where you can turn it back on. To change the statuses you need the Hantera restauranginställningar (Manage restaurant settings) permission. Without it you can see the statuses but not change them.

Set a status on a booking:

• In admin: open the booking. Under the Bokning (Booking) tab you'll find Egen status (Custom status). Pick a status, or Ingen (None) to remove it
• In the POS: open the booking in the POS booking view and tap the Egen status button at the top of the panel (if the booking already has a status, the button shows its name). If you lack the permission, a manager approves with their PIN

Setting a status requires the Redigera bokning (Edit booking) permission. The choice appears once you have at least one status switched on. A booking has one custom status at a time. If you need several markers at once, use the tags in the same sub-tab.

Where the status shows:

• As a coloured label in the booking list
• As a coloured dot in the timeline
• On the table on the floor plan, in admin and in the POS
• In the booking log, for example "Egen status: Förrätt serverad"

Good to know: The status is removed automatically when the booking's regular status changes, for example when the party is seated or the visit is completed. So set it after the guests have sat down. The log then shows "Egen status nollställd: Förrätt serverad (grundstatusen ändrades)" (custom status cleared, the base status changed). On a booking that is cancelled, completed or marked as no-show, the status can't be changed in admin or the POS.

You can also ask AI Boss to create statuses or set a status on a booking. It requires the same permissions as in admin.