Propose a New Time Instead of Cancelling

You are fully booked at 19:00 but have plenty of room at 21:00. Instead of cancelling the guest, you can ask whether the later time works.

How to do it

1. Open a pending or confirmed table booking in the detail panel under Bokning → Bordsbokning. This feature does not apply to event or resource bookings
2. Click Föreslå ny tid (Propose new time) – the button sits just before Cancel, because it is the alternative to cancelling
3. Enter Nytt datum and Ny tid. The time must be in the future and differ from the current one
4. Under Svara senast, choose how long the guest has to answer: 2, 6 or 24 hours
5. Optionally write a line explaining why (e.g. "We are unfortunately fully booked at 19:00")
6. Press Skicka förslag

The guest receives an SMS with their booking link and replies there using Ja, flytta min bokning (accept the move) or Nej tack. Your optional message appears on the booking page. A missing phone number or failed SMS produces a warning; the proposal may still be saved. Contact the guest another way.

Requires the Redigera bokning permission.

The booking does not move until the guest accepts

This is the most important detail. While the proposal is out, the booking stays at its original time and original table.

The reason is simple: moving the booking at proposal time would take a table away from someone else for a time the guest may never accept.

When the guest accepts, availability is checked for the new time. The current table is kept if available among the suitable alternatives; otherwise another suitable table may be selected. If no space is available, the guest sees a message and the booking stays at its original time. Sending the proposal does not reserve the new time.

The deadline is always capped at the proposed time

Choosing a 24-hour deadline on a proposal for tonight automatically shortens it to the start of the sitting. A proposal that expires after the table would have been set anyway is meaningless.

If the guest does not answer

The proposal expires by itself when the deadline passes. The booking remains unchanged at its original time, and you can cancel or propose another time.

One open proposal per booking. The detail panel has no button for withdrawing a proposal. Wait until the guest has replied or it has expired before sending another. Declining leaves the original booking in place; follow up with the guest.

Related: Manage a booking, Waitlist – how it works, Guest self-service