Handle Walk-ins

A walk-in is a guest who arrives without a booking. Registering it marks the table as occupied and shows the guests among your bookings. There are five ways – pick the one that fits the moment.

Fastest: from the tab When the guests are already seated and the tab is open:

1. Open the tab menu (the button at the top right of the tab, next to the guest count)
2. Tap Lägg in som walk-in (add as walk-in)

The table is registered as a walk-in with the tab's guest count – no guest details needed. If the tab has no guest count, the POS asks how many guests there are first. The option only appears on a table tab that doesn't already have a booking or a linked guest.

If the table is booked before the seating time ends, the POS asks whether you want to add the walk-in anyway. The table then becomes double-booked, which requires permission to edit bookings (otherwise a manager PIN).

From the timeline in admin When you work the door with Bordsbokning (Table booking) in admin:

1. Show today's date in the Tidslinje (timeline) view
2. Right-click an empty slot in the table's row – or tap the table name on the left (on an iPad, where there is no right-click)
3. Choose the party size

The table is occupied from now, with no guest details. Left-clicking an empty slot opens New booking as usual. If the table is booked before the seating time ends, you're asked whether to add the walk-in anyway, which requires permission to edit bookings.

From the floor plan: Walk-in här In the Bord (Tables) and Översikt (Overview) views, in the POS and in admin:

1. Choose Nu (Now) in the time bar. Free tables then have a green border and show when the next booking arrives, for example "Ledigt till 19:15" (free until 19:15). A table filled green already has guests
2. Tap the free table. The box shows "Ledigt nu · nästa 19:15" (free now, next 19:15)
3. Tap Walk-in här (walk-in here). The walk-in box opens with the table already selected

The box also has Ny bokning här (new booking here), which opens the booking wizard with the table selected. It is also there when you look at the whole period or a custom time.

With the Walk-in button In the POS, tap Walk-in in the toolbar under Bokningar (Bookings). In admin, click + Ny bokning (New booking) under Bordsbokning (Table booking) and choose Walk-in. Both open the same walk-in box:

1. Choose the party size with the arrows
2. Under Välj bord (choose table), select one or more free tables. A table booked later shows when, for example "till 19:15"
3. Under Sittid (seating time) the time is already chosen (see below). Tap another time if the party should stay longer or shorter
4. Fill in Gästinfo (valfritt) (guest info, optional):
   • Namn (optional – left blank it becomes "Walk-in")
   • Telefonnummer (optional – links the guest to the CRM)
   • Anteckningar (optional)
5. Tap Placera vid bord … (seat at table)

No confirmation SMS is sent: the guest is standing in front of you. In the POS, the table's tab opens right after.

Seating time for walk-ins You set how long a walk-in holds the table per shift:

1. Go to Bordsbokning → Inställningar → Skift & Tider (Table booking → Settings → Shifts & times)
2. Tap the pencil next to the shift, for example Lunch
3. Fill in Sittid för walk-in (walk-in seating time), for example 60, and save

The seating time follows the shift running when the walk-in is added. Leave the field blank for 120 minutes. From the tab and the timeline, the shift's seating time applies.

In the walk-in box you can also choose the seating time for this walk-in:

• Till nästa bokning (until the next booking): if you choose a table that is booked before the shift's seating time ends, the seating time lasts until that booking. It is 18:35 and the table is booked at 19:15? The seating time becomes 40 minutes, and the next party gets the table on time
• Several tables: the booking that comes first applies
• Less than 15 minutes left: the box warns you, so you can choose another table
• Your own time: 1 h, 1 h 30 min, 2 h, 2 h 30 min or 3 h. If it clashes with the next booking the table turns red (Upptaget, occupied). You can seat the guests anyway with Boka ändå (book anyway), which requires permission to edit bookings (in the POS a manager can approve with their PIN)

The box always shows when the guests are seated until, for example "Gästerna sitter till 19:15 (40 min)".

What happens:

• The booking is created with status Sittande (seated) and source Walk-in
• It starts at the current time, even if you are looking at another date
• The table shows as occupied on the floor plan during the seating time
• If you enter a phone number, the guest is linked to the CRM
• When the tab is paid, the POS asks whether the party is done – answer yes to free the table