Handle Walk-ins

A walk-in is a guest who arrives without a booking. You can quickly register them in the system.

Create a walk-in:

1. Open Bookings in the POS
2. Click Walk-in in the toolbar
3. Choose Number of guests with plus/minus
4. Fill in Guest info (optional):
   • Name (optional – left blank it becomes "Walk-in")
   • Phone number (optional – enables CRM linking)
   • Notes (optional)
5. Click an available table in the grid to seat the party

What happens:

• A booking is created with status Seated immediately and placed at the chosen table
• Source is set to "Walk-in"
• If a phone number is provided, the guest is automatically linked to the CRM