View Guest Information & History in the POS
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The POS shows rich information about each guest directly in the booking details.
Open the Bokningar (Bookings) tab in the POS, select the booking and tap the Gäst (Guest) tab. Guest statistics, tags and Waiter Intel require a linked guest profile and available information.
Information displayed:
| Field | Description |
|---|---|
| Name, phone, email | Recorded contact details; phone and email can open a call/message |
| VIP status | Stars based on number of visits |
| Total visits | All registered visits |
| Average spend | Average amount per visit |
| No-show history | Recorded no-shows; warning when no-shows/visits exceeds 20% and visits are above 0 |
| Recent visits | Up to 5 other bookings with date, party size and status (seated, completed or no-show) |
| Tags | CRM tags (e.g. VIP, Regular, Press) |
| Waiter Intel | Guest insights when information is available |
VIP stars (based on number of visits):
- 1 star = 1+ visits
- 2 stars = 4+ visits
- 3 stars = 11+ visits
Guests marked as VIP manually also show a separate VIP badge (independent of the stars).
Tip: Use the guest information to provide personalized service – e.g. mention their favorite dish or ask about a birthday visit if the tag is present.
This feature is part of Vendion Booking.
Curious how it looks in practice? Read more about the product or book a short demo.
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