Manage Allergens & Special Requests

The booking system collects and displays allergens and special requests clearly for the staff.

Where it's shown:

• In the booking detail panel (POS and admin)
• Each allergen is shown with a label and icon
• Special requests are shown as free text below the booking details
• Timeline booking blocks and booking-list rows show icons when there are allergies, special requests or an internal note

Tap a timeline booking block to open the booking and read the information, in both admin and the POS. In admin, the information also appears when you hover over the block or booking-list row.

Enable the question: Open Bordsbokning → Inställningar → Grundinställningar and enable Fråga om allergier. Turning it off hides the field in the booking form but keeps previously recorded allergies.

Allergens the guest can specify: The system has a list of common allergens the guest can select when booking (e.g. gluten, milk, nuts and shellfish).

As staff:

1. Open the Bokningar (Bookings) tab in the POS and select the booking
2. Allergens are shown with clear labels in the detail panel
3. Special requests are shown as text (e.g. "High chair needed", "Window table preferred")

For manual bookings (admin):

• Allergens can be selected in step 3, Gästinfo, when the question is enabled
• Special requests can be entered in step 3

Tip: Always check allergens and special requests with the guest and pass the information to the kitchen through your agreed routine. A saved booking label does not replace checking the food ordered.