Read Guest Feedback and Ratings
Want to know what your guests really think? Under Feedback, Vendion collects every rating and review your guests leave after a visit. You do not have to ask manually or keep an eye on review sites – the feedback comes in by itself and is shown in one place.
Where to find it
Go to Booking → Feedback in the admin menu. All feedback is listed here, with the most recent at the top.
How is the feedback collected?
Feedback is connected to the booking system. After a guest has visited, Vendion automatically sends an SMS with a link where the guest can rate their visit. The guest does not need to log in – the link works directly on their phone.
You control whether and when this happens under Booking → Settings → Feedback:
- Feedback after visit – turn automatic feedback requests on or off.
- Send feedback request after (hours) – how long after the visit the SMS is sent (for example, 2 hours).
Which ratings are collected?
The guest rates several parts of the experience on a scale of 1–5 stars:
| Part | What it means |
|---|---|
| Overall rating | The total experience (required) |
| Food | Quality and taste |
| Service | Hospitality and staff |
| Atmosphere | Ambiance and environment |
The guest can also leave a free-text comment and answer a recommendation question (NPS). Read more about NPS in the article NPS and Average Rating – Catch Unhappy Guests.
What do you see in the list?
Each row shows the guest's name, party size, date, and the ratings in stars – plus any comment. At the top there are four key figures: total number of responses, average rating, NPS score, and number of low ratings.
Filter for what you want to see
Use the date picker (From/To) to choose a period, and the All / ≥3 ★ / ≥4 ★ / ≥5 ★ buttons to show only certain rating levels.
The feedback is built on the same guest data as the rest of your Marketing module, so you get a complete picture of each guest.
This feature is part of Vendion Marketing.
Curious how it looks in practice? Read more about the product or book a short demo.
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