Read Guest Feedback and Ratings

Under Feedback, Vendion collects responses to the restaurant’s feedback form after booked visits. Read overall ratings, individual ratings, and comments together.

Where to find it

Go to Bokning → Feedback in the admin menu. All feedback is listed here, with the most recent at the top.

How is the feedback collected?

Feedback is connected to the booking system. With feedback enabled, Vendion can send an SMS link after the booking has been marked as completed. The booking needs a working mobile number. The guest does not need to log in – the link works directly on their phone.

You control whether and when this happens under Bokning → Inställningar → No-show & SMS → Feedback:

• Feedback efter besök – turn automatic feedback requests on or off.
• Skicka feedback-förfrågan efter (timmar) – choose 1–72 hours, normally 2. The delay starts when the booking is marked as completed.
• Auto-markera klar efter besöket can mark checked-in bookings as completed 60 minutes after their scheduled end. If it is off, staff need to complete the booking in the booking workflow.

Recording a payment or simply passing the booking time is not sufficient by itself. Check the booking status and settings if a request is missing. Older completed bookings are not sent indefinitely afterwards; the selection covers the past seven days.

Which ratings are collected?

The guest rates several parts of the experience on a scale of 1–5 stars:

The guest can also leave a free-text comment and answer a recommendation question (NPS). Read more about NPS in the article NPS and Average Rating – Catch Unhappy Guests.

What do you see in the list?

Each row shows the guest's name, party size, date, and the ratings in stars – plus any comment. At the top there are four key figures: total number of responses, average rating, NPS score, and number of low ratings.

Filter for what you want to see

Use Från and Till to select when responses were submitted, not the visit dates. The Alla / ≥3 ★ / ≥4 ★ / ≥5 ★ buttons set the minimum overall rating. Selecting ≥4 shows four- and five-star responses.

The figures at the top follow these filters too. Choose Alla for the whole period or to find low ratings. A dash for an individual rating means the guest did not answer that question.

Responses are linked to the booking. The name and visit date help you find the relevant visit when following up a comment.

Show comments on the booking page

In the feedback form the guest can tick that the comment may be shown on your booking page, without their name. The box is unticked to begin with. A review with consent is marked Får visas (May be shown), and the Får visas på bokningssidan button filters them.

With permission to change the booking settings you turn on Visa på bokningssidan (Show on the booking page) on the reviews you want to show, at most three at a time. The quote is shown as "Guest, October 2026" when Visa omdömen (Show reviews) is on under Bokning → Bokningssida → Utseende. Check that the comment contains no names or contact details before you show it. The guest can withdraw consent through the feedback link, and the quote then disappears right away. Read more in Customize the Booking Page.