Guest CRM, tags, segments, campaigns and automations
Manage guest profiles, tags, segments, campaigns and automations under Marketing, alongside loyalty, stamp cards and gift cards.
Guests are linked through bookings, orders or Link guest in the POS. An SMS receipt does not by itself create a guest profile.
Search by name, phone or email. Filter by tags and segments and sort the registry by visits, spending or name.
Click on a guest to see the full profile with statistics, booking history, and order history.
Add a guest under Marknadsföring → Gäster → Register. Search existing profiles and check contact details, tags and messaging choices before saving.
Create tags, assign them to guests and use them in audiences. Manage manual tags and check automatic rules.
Create and run automatic guest tags using visits, spending, and service mode. See which rules you can use and which need checking.
Segments are dynamic filters that define a group of guests based on combinations of criteria with live preview.
Send an SMS or email to a group of guests with AI suggestions, variables, and scheduling.
Follow campaign status and sending results. Understand the recipient list, delivery funnel and limitations of estimated ROI.
Automations send messages automatically at the right moment — event, schedule, or date field. Eight preset automations ship with every restaurant (switched off until you turn them on), with channel choice, spam protection, and consent checks.
Vendion ships eight ready-made automations: welcome, win-back, thank you, no-show, VIP, new tier, and two stamp card automations. All are switched off until you turn them on.
Build a custom automation through Trigger → Kanal → AI-utkast → SMS → Mail → Målgrupp → Aktivera. Choose channels, delay and audience before activation.
The dashboard gives you a quick overview with KPI cards, lifecycle funnel, and charts on visit trends.
Insights provide advanced analytics: visit heatmap, retention cohorts, guest flow, popular combinations, and more.
Create and refresh a short AI summary in the guest profile. Waiter Intel helps staff prepare a personal welcome.
Find guests, work with audiences and draft campaigns using AI Boss. Then review the audience, message and status in Marketing.
Check SMS and email preferences in the guest profile and manage unsubscribes from campaigns and automations.
Understand SMS parts, review campaign cost estimates and find the history under Bokföring → Vendion-kostnader → SMS.
Filter the guest register, select guests on the current page and add or remove manual tags.
Build campaign emails with headings, images, text and buttons. Adjust the colour and preview mobile and desktop layouts.
Compare two campaign texts manually using separate tags and audiences. Plan follow-up and understand what the results can tell you.
Find the guest profile’s JSON export, correct information and carry out a reviewed erasure. Check the scope before replying to the guest.
Export a checked selection from Vendion’s guest register and import it manually into Brevo. Handle the CSV file, consent, and unsubscribes.
Build audiences with 21 filter types for behaviour, contact details, tags, bookings and activities. See practical examples and the limits of each filter.
15 automation examples using actual events, weekly schedules and birthdays. Adapt text, audience and channel before activating.
Send larger campaigns, review recipient counts and SMS cost, and follow results without creating duplicate sends.
Open, generate and refresh Waiter Intel in the guest profile. Read the AI suggestion alongside the current booking and the guest’s own wishes.
Read responses after booked visits under Bokning → Feedback. Enable requests, understand ratings, and filter by when guests responded.
NPS and average rating give you the pulse on how satisfied your guests are. Here we explain what the numbers mean and how to quickly catch guests who left low ratings.
