Guest Intel – AI Guest Summary

The AI summary in the guest profile is called Waiter Intel. It gives staff a short suggestion before welcoming a returning guest. It requires at least two recorded visits and aims to summarise the guest in up to three sentences in Swedish.

Open and generate the summary

1. Go to Marknadsföring → Gäster → Register.
2. Find the guest and check that you opened the correct profile.
3. Locate Waiter Intel. If no text exists, select Generera Waiter Intel.
4. Wait for the text and read it alongside the actual profile information.

A saved summary remains until you choose to update it. It does not automatically refresh after 24 hours. The date in the full card shows when it was last created.

What is it based on? The input includes the name, recorded visit count, spending information, favourite dishes and automatic tags. It does not include every field in the guest profile. Do not assume a new note, birthday or booking detail will appear in the summary.

Read notes and the current booking separately for information needed during today’s service.

Example of using the text If recorded favourites include gravlax, the summary may suggest asking whether the guest would like it again. That does not mean the guest ordered it or wants the same food today. Use the suggestion to start a conversation.

Refresh manually The full guest profile has an Uppdatera (Refresh) icon and Generera Waiter Intel button. Use them to create a new summary after new history has been recorded. If nothing happens or an error appears, check that the correct guest is linked and has at least two visits. Read profile details directly while the issue is investigated.

Where does it appear? Waiter Intel appears in the administration guest profile and in guest cards/booking details in the POS when the correct guest is linked. The compact view shows the saved text; open the full profile to refresh it. An already open view may need reopening to show the latest text.

Keep in mind

• This is an AI suggestion and can be wrong. Verify information that affects service.
• Always check allergies with the guest and kitchen. AI text is not an allergy instruction.
• It helps staff prepare a welcome; it does not make bookings or change orders.
• Record only relevant profile information and follow the restaurant’s privacy procedures. Do not promise that staff notes or AI text can never be included in an access request.

Also read Waiter Intel – AI Guest Context for Staff for a short overview.