Redeem Gift Card in POS

Redeeming a gift card in POS is simple: the guest provides the code, staff select "Gift card" as payment method, the code is validated, the balance is used. Vendion opens a gift-card payment dialog that guides staff through the flow.

Scenario: Guest pays a 350 kr order with a 500 kr gift card

Step 1: Order is ready to pay

Staff has the order up in the POS:

• Dishes: 1 Pizza Margherita + 1 Salad + 1 Soda
• Total: 350 kr

Step 2: Open Checkout

Staff clicks Pay → the checkout view opens.

Step 3: Choose gift card as payment method

In the payment method picker, staff clicks "Gift card" → the gift-card payment dialog opens.

Step 4: Enter the code

Staff enters the code (or scans if QR code is supported).

Step 5: The system validates

Vendion validates the code and checks:

• Format: Correct 8-character format (XXXX-XXXX)
• Exists: The card is registered for this restaurant (or chain)
• Status: Must be active (not voided, expired, or fully redeemed)
• Expiry: Not past the expiry date
• Balance: Balance left on the card

If any check fails → error message is shown. If OK → the dialog shows card information:

✓ GIFT CARD VALID

   Code: ABCD-EFGH
   Balance: 500 kr
   Expires: 2029-04-19

   Amount to deduct: 350 kr (entire order)
   Remaining balance: 150 kr

   [ Cancel ]  [ Use gift card ]

Step 6: Click "Use gift card"

Vendion performs the redemption:

1. Validates again (amount ≤ balance).
2. Registers the payment on the order as a gift-card payment.
3. Decreases the card balance by the redeemed amount.
4. Logs the redemption in the card history.
5. If new balance = 0 → marks the card as fully redeemed.

Step 7: Order's payment flow

• The order is fully paid.
• Staff clicks Finalize → CCA signing → receipt is printed.

The receipt shows:

Pizza Margherita           145.00 kr
Salad                       95.00 kr
Soda                       110.00 kr

Total:                     350.00 kr
Paid gift card:            350.00 kr
(Code: ABCD-EFGH)

Remaining balance on card: 150 kr

Scenario: Split payment (gift card + other)

Guest has a 200 kr gift card, the order is 350 kr. The guest pays the rest with a card.

1. Staff opens Checkout → clicks Gift card.
2. Enters code → balance 200 kr.
3. Amount to deduct: 200 kr (max available).
4. Remaining: 150 kr left to pay.
5. Staff clicks Add payment method → chooses Card.
6. The guest swipes the card → 150 kr is charged.
7. Order finalizes.

Receipt shows two payment rows:

Paid gift card:            200.00 kr (ABCD-EFGH)
Paid card:                 150.00 kr
Total paid:                350.00 kr

Validation — common errors:

Permissions:

Redeeming requires the right POS permission. Junior staff without permission do not see the gift card payment method.

Chain gift cards:

If your restaurant is part of a chain: guests can redeem cards issued at other restaurants in the chain. Vendion automatically looks up the card against the chain database. See separate article "Gift Cards for Chains".

Security:

• Every redemption is logged in the card history — permanent audit trail.
• Staff cannot raise the balance from the POS (only admin via adjustment).
• If the card is stolen: the guest can ask admin to void the card.

Tips:

• Always ask the guest if they have a gift card before choosing payment method — it can save double handling.
• Check balance first — if the order is 350 kr and the card has 200 kr, inform the guest before redemption.
• Empty balance = fully redeemed — encourage the guest to leave the card at the restaurant (otherwise risk of paper card confusion).

See also:

• "Gift Cards: Partial Redemption and Remaining Balance"
• "Redeem Gift Card at Online Order"
• "Validity, Expiry, and Refund"